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Rental Appointment Clerk / Service Support Coordinator
Job
Hardy Family Automotive Group
Dallas, GA (In Person)
$31,200 Salary, Full-Time
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Job Description
Join Hardy Family Ford --->https://www.hardyforddallas.com/careers.aspx Hardy Family Ford is seeking a Rental Appointment Clerk to support our Service Department. This position plays a critical role in ensuring customers have transportation solutions while their vehicles are being serviced and assists our Service Advisors with daily administrative and customer service responsibilities. We are looking for someone who is organized, detail-oriented, and enjoys helping customers in a fast-paced environment. Responsibilities Schedule and manage rental vehicle reservations for service customers Coordinate rental vehicle availability and assignments Contact customers to confirm rental reservations and transportation needs Assist Service Advisors with customer communication and appointment follow-up Verify customer and vehicle information for rental agreements Monitor rental inventory and vehicle status Assist with customer check-in and check-out processes Maintain accurate records in dealership management systems Communicate with service advisors regarding customer transportation needs Help ensure a smooth and positive customer experience throughout the service visit Perform additional administrative duties as assigned by Service Management Qualifications Excellent customer service and communication skills Strong attention to detail and organizational abilities Ability to multitask and prioritize in a busy service environment Comfortable working with computers, scheduling systems, and dealership software Professional phone etiquette Previous dealership, service department, rental, hospitality, or customer service experience is preferred but not required Valid driver's license and insurable driving record What We Offer Competitive compensation Paid training Career growth opportunities within the Hardy Automotive Group Employee discounts Supportive team environment Full-time, stable employment Ideal Candidate The ideal candidate enjoys interacting with customers, can stay organized while managing multiple tasks, and understands that transportation is an important part of the overall service experience. This role is perfect for someone who enjoys administrative work while remaining actively involved with customers and the service team.