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Return Claims Clerk

Job

Four State Trucks

Joplin, MO (In Person)

Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 7/31/2026

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Job Description

Join our growing heavy-duty truck parts team and play a key role in delivering outstanding customer service. As an RMA & Claims Specialist, you'll manage product returns, warranty claims, and customer resolutions while working closely with customers, suppliers, and internal teams.
What You'll Do:
Deliver excellent customer service. Process returns (RMAs) and warranty claims. Investigate product, freight, and shipping issues. Coordinate solutions with customers, vendors, and warehouse teams. Issue credits, replacements, and claim resolutions. Maintain accurate records and track claim status. Help identify opportunities to improve product quality and customer satisfaction.
What We're Looking For:
Strong organizational and communication skills. Attention to detail and problem-solving ability. Customer service, claims, logistics, or automotive/heavy-duty parts experience preferred. Ability to thrive in a fast-paced environment. Why Join Us? Competitive pay and benefits. Growth and advancement opportunities. Collaborative team environment. Opportunity to make a direct impact on customer satisfaction and operational success. If you're detail-oriented, customer-focused, and enjoy solving problems, we'd love to hear from you!