Return Agent - Albuquerque Airport

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient. The pay for this position starts at $16 / hour plus monthly performanca bonuses This position is located at the Albuquerque Airport (ABQ), Rental Car Area•3400 University Blvd Suite K Albuquerque, NM 87119.

We offer:

Paid time off Employee rental car discounts Retirement savings plan including 401k Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development

Schedule:

Sunday:

2pm•11pm

Monday:

2pm•11pm

Tuesday:

2pm•11pm

Wednesday:

2pm•11pm

Thursday:

Off Friday:

Off Saturday:

2pm•11pm

OR Sunday:

4am•2pm

Monday:

4am•2pm

Tuesday:

Off Wednesday:

Off Thursday:

4am•2pm

Friday:

4am•2pm

Saturday:

4am•2pm We are hiring now for immediate openings.

Responsibilities include:

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot Remind customer to check for personal belongings Identify any items found in the vehicle with a unit number, date, time and turn into lost and found Advise and review rental charges; and provide an accurate receipt to the customer Provide information in a professional and courteous manner regarding transportation to the airport terminal Thank customers using the prescribed dialogue Inquire about service, satisfaction and document dissatisfaction Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report Use of proper statement to determine if vehicle is being returned with full tank of gas Complete a service alert for any mechanical and or body damage communicated by the customers. Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location Keep lot organized for ease of access and traffic flow Seek to improve job performance through self-assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Equal Opportunity Employer/Disability/Veterans High School Diploma or G.E.D. required Must have a minimum of 1 year prior customer service retail or administrative support experience Must have at least twelve (12) consecutive months of prior work/organizational experience Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must be at least 18 years old