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Rental Counter/Dispatch Coordinator
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Stoic Equipment Services LLC
Salt Lake City, UT (In Person)
Full-Time
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Job Description
Rental Counter/Dispatch Coordinator Stoic Equipment Services LLC Salt Lake City, UT Job Details Full-time 11 hours ago Qualifications High school diploma or GED Computer skills Full Job Description Rental Counter / Dispatch Coordinator Position Summary The Rental Counter / Dispatch Coordinator is responsible for providing exceptional customer service while managing equipment rentals, coordinating deliveries and pickups, and ensuring accurate communication between customers, drivers, service technicians, and the sales team. This position plays a critical role in maximizing equipment utilization and delivering a first-class customer experience. Key Responsibilities Assist customers in person and over the phone with equipment rental inquiries and reservations. Prepare rental contracts, quotations, and invoices accurately. Schedule and dispatch equipment deliveries, pickups, and transfers efficiently. Coordinate daily with drivers, mechanics, and branch personnel to ensure timely service. Monitor equipment availability and maximize fleet utilization. Verify rental rates, equipment availability, and transportation charges. Maintain accurate customer records and rental documentation. Follow up with customers regarding rental extensions, offrent requests, and equipment returns. Resolve customer concerns quickly and professionally. Work closely with the sales team to identify rental opportunities and support customer needs. Ensure all paperwork complies with company policies and safety procedures. Assist with inventory management and equipment tracking. Maintain a clean, organized, and professional rental counter. Qualifications High school diploma or equivalent. Minimum 2 years of customer service, dispatch, or equipment rental experience preferred. Experience in the construction equipment rental industry is highly desirable. Strong computer skills and ability to learn rental management software. Excellent communication and organizational skills. Ability to multitask and perform well in a fastpaced environment. Strong attention to detail and accuracy. Professional attitude with a customerfirst mindset. Preferred Skills Knowledge of construction equipment and applications. Dispatch and logistics experience. Understanding of transportation regulations and scheduling. Ability to prioritize multiple tasks while maintaining accuracy. Teamoriented with strong problemsolving abilities. Physical Requirements Ability to sit, stand, and walk throughout the workday. Occasionally lift up to 25 pounds. Ability to work in both office and yard environments. Success Measures High customer satisfaction. Accurate rental contracts and billing. Efficient dispatch and ontime deliveries. Maximum equipment utilization. Strong teamwork and communication. Safe, organized, and efficient branch operations. At our company, we value integrity, urgency, teamwork, and outstanding customer service. We are looking for an energetic professional who enjoys building relationships, solving problems, and helping our customers keep their projects moving.