Rental Inspection Coordinator (Program Supervisor)

The Department of Neighborhood Services supports the social, physical, and economic resilience of Norfolk communities by engaging residents, neighborhood organizations and businesses and working with them to improve the quality of life in their neighborhoods. The Bureau of Neighborhood Quality focuses on enforcement of the Virginia Property Maintenance Code (VPMC) and related city ordinances for the protection of public health, safety, and welfare throughout Norfolk's neighborhoods. The Bureau also coordinates city-initiated demolition projects and administers special programs that contribute to safety across the city. The City of Norfolk's Department of Neighborhood Services is seeking an experienced Program Supervisor to develop and administer the city's Residential Rental Inspection Districts Program under the supervision of the Neighborhood Quality Bureau Manager. The Program Supervisor will identify trends in program outcomes and monitor program compliance. Successful management of this program is essential to ensuring the health and safety of Norfolk's renters in accordance with property maintenance standards under the VPMC. Provide direct oversight for the Residential Rental Dwelling Unit Inspection Districts Program as prescribed by City Ordinance Chapter 36.1. Develop and maintain standard operating procedures for the execution of residential rental inspections. Maintain administrative records with associated documentation in the BasicGov case management system. Develop and use data driven reports to coordinate implementation and measure performance. Coordinate with Neighborhood Code Specialists to conduct and document program required inspections. Facilitate public education and promotion of the Rental Inspection Program. Facilitate partnerships with property management professionals and landlords in designated districts. Possess a strong understanding of the Virginia Property Maintenance Code and enforcement actions. Have a general understanding of the Virginia Residential Landlord Tenant Act. Act as the city's subject matter expert on residential rental inspections. Provide leadership and management by providing direction, setting priorities, developing inspection plans and coordinating resources to accomplish program goals and initiatives. Issue Uniform Notice of Violations and Notices of Violations under the Virginia Property Maintenance Code. Develop and present reports and drafts training guides for the program. Perform administrative duties by preparing forms and letters, advising owners and tenants of violations and repair requirements, preparing, and maintaining inspection and related reports, ascertaining and verifying property ownership, verifying accuracy of reports, verifying the correction of violations, and explaining the requirements of housing standards and ordinances to property owners, building contractors, and other interested parties. Perform related work as assigned. Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Required:

Five years of experience in Virginia Property Maintenance Enforcement, Property Management or program development.

Required:

Valid driver's license.

Preferred:

Virginia Department of Housing and Community Development (DHCD) certification as a Property Maintenance and Housing Inspector. Experience in property management or rental inspection.