Retail Associate at Oz Trails Bike Park

About The Role:

OZ Trails Bike Park is bringing lift-served gravity riding to Northwest Arkansas. Located in Bella Vista, the park features purpose-built downhill trails, a high-speed lift, and riders traveling from across the country. We're looking for a Retail Associate to help create a welcoming, high-energy shop experience for riders visiting the park. This role helps guests get the gear they need, supports the rental program, and keeps the shop running smoothly during busy park days and events. If you enjoy working with people, love mountain bike culture, and want to be part of one of the fastest-growing riding destinations in the country, this role puts you right at the center of the action. This is an hourly, non-exempt position and will require weekday and weekend availability. Benefits and Perks for Full-Time Team Members Employee Health, Dental, and Vision Insurance Company paid Life Insurance, Short-Term and Long-Term Disability 401(k) Plan & Company Match PTO Parental & Bereavement Leave Free monthly bike park pass and discounted retail and shift meals Key Responsibilities Help Riders Get the Gear They Need Assist guests with purchasing gear, apparel, and bike accessories Provide recommendations on helmets, pads, gloves, and riding essentials Help riders prepare for the trails with the right equipment Process retail transactions using the shop's POS system Support the Rental Program Assist with rental check-in and check-out Help fit riders with bikes, helmets, and protective gear Ensure rental waivers and documentation are completed Support bike cleaning and staging between rentals Keep the Shop Looking Great Maintain clean and organized retail displays Restock products and support merchandising efforts Help manage inventory and track product levels Ensure the shop stays welcoming and organized during busy days Support Bike Park Events Assist with retail and merchandise sales during races, festivals, and special events Help with demo bikes, vendor activations, and event check-in when needed Support event setup and breakdown around the shop and base area Provide a great experience for visiting riders and event participants Support the Shop Team Work closely with mechanics and rental staff Assist riders with basic questions about gear and park operations Jump in where needed during peak hours

Qualifications:

Retail, customer service, or outdoor industry experience Interest in mountain biking or outdoor recreation Strong communication and teamwork skills Ability to stay organized and positive during busy park days Willingness to learn about bike gear and riding equipment Bonus if you have: Mountain biking experience Bike shop or outdoor retail experience Experience working in rental or recreation environments Experience supporting events or community programs

Work Environment:

This role involves standing, reaching, seeing, grasping and speaking for extended periods of time in an open-concept environment with varying noise levels. OTBP OpCo, LLC is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.