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Shift Lead
Job
The Vault at Hilltop, Jonesboro
Jonesboro, AR (In Person)
$39,520 Salary, Full-Time
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Job Description
Job Overview The Vault at Hill Top Dispensary is seeking a motivated, dependable, and customer-focused Shift Lead to help oversee daily operations and support our team in delivering an exceptional customer experience. This position is ideal for someone with strong leadership skills who thrives in a fast-paced retail environment and is interested in growing into greater management responsibilities over time. As a Shift Lead, you will serve as a key member of the leadership team, helping to drive performance, maintain compliance, support staff development, and ensure smooth day-to-day operations. You will work closely with the General Manager and help uphold the standards and culture of The Vault at Hill Top. Key Responsibilities Lead and inspire team members to achieve departmental goals and objectives. Foster a collaborative, positive, and inclusive team environment. Provide guidance, coaching, training, and mentorship to team members. Open and close the store as needed while ensuring all procedures are followed accurately. Support daily store operations, including customer service, inventory management, and team performance. Develop and implement strategies to optimize team productivity and efficiency. Provide outstanding customer service and lead by example in all customer interactions. Assist in resolving customer concerns professionally and effectively. Maintain compliance with all company policies, state regulations, and industry requirements. Serve as a liaison between team members and upper management, ensuring clear communication and alignment with company objectives. Learn the fundamentals and advanced responsibilities of the General Manager role over time. Take direction from and report to the General Manager on a daily basis. Help maintain a clean, organized, and welcoming store environment. Qualifications Must have open availability, including evenings, weekends, and holidays as needed. Must possess a positive attitude and a willingness to lead effectively. Strong communication and interpersonal skills. Ability to motivate and hold team members accountable. Excellent customer service skills and a customer-first mindset. Strong organizational and problem-solving abilities. Ability to multitask and work efficiently in a fast-paced environment. Reliable transportation and consistent attendance. Previous retail, leadership, supervisory, or management experience preferred. Cannabis industry experience is a plus but not required. What We're Looking For We are looking for someone who leads by example, embraces accountability, and is committed to helping both customers and team members succeed. The ideal candidate is eager to learn, willing to take initiative, and interested in long-term growth opportunities within our organization. Benefits Competitive pay based on experience Leadership development opportunities Growth path toward management positions Employee discounts (where applicable) Positive and team-oriented work environment