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Job Description
JOB SUMMARY
As a Sales Support Representative I, SSR I, you will provide excellent care for our customers. You will ensure accurate and timely order entries through the fulfillment process. Provide exceptional assistance by working collaboratively with the SSR team to proactively resolving customer order issues.
KEY RESPONSIBILITIES
Accurately enter order details into the company's database, including customer information, product codes, quantities, and shipping instructions. Ensure timely and accurate order entry to achieve on-time delivery for stocked and non-stock items Checking order accuracy against customer purchase orders, including price, availability, and promotions. Confirming product availability in stock before processing an order. Monitoring order progress through the fulfillment process and communicating updates to SSR team. Prepare and forward preliminary paperwork to returns and replacements. Participate in continuous process improvement initiatives to ensure maximum efficiency in the order entry process. Additional duties as assigned Answering phone calls from Customers seeking to place an order Maintain accurate customer pricing in the ERP system; provide basic price quotes while adhering to target margin guidelines, collaborating with Sales Reps and Sales Managers.
CORE COMPETENCIES
Commitment:
Strives to exceed expectations of company and customers.
Team Player:
Works well with others in a fast paced and diverse environment. Supports management goals through personal commitment and dedication.
Strategic Achiever:
Focused and dedicated to pursuing excellence. Consistently adapts processes and procedures to achieve the best results.
Ethics and Values:
Models our culture and values every day.
Communication:
Excellent verbal and written communication skills and very detail minded Ability to function effectively in a multi-departmental environment
EDUCATION/EXPERIENCE/EXPECTATIONS
1+ years related experience and/or training in a non-retail customer service environment Familiar with standard concepts, practices and procedures related to customer service High school diploma, G.E.D. or equivalent MS Office, including Word and Excel Ability to learn internal database and software systems Excellent verbal and written communication skills. Must be able to pass a pre-employment background check, physical and drug screening.
ADDITIONAL PREFFERED SKILLS AND QUALIFICATIONS
Bilingual -
Spanish ERP:
Syspro SharePoint, Outlook, and Teams experience Associate's degree in a business-related field Must be able to pass a pre-employment physical and drug screening.
WORK ENVIRONMENT
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Lifting up to 20lbs. Constant bending, sitting, stooping, reaching, typing and other office related work.
PAY:
In accordance with California's labor code, the expected salary/hourly range for this position is between $20.00 and $25.00 per hour. A new hire's actual pay will be determined based on experience, skillset, geographic location, and other job-related factors.
OUR COMPANY
Since 1975, Revchem Composites has been a trusted supplier of materials, equipment, and technical expertise to the composites industry. As a privately held company, we are committed to helping our customers improve their processes, grow their businesses, and stay competitive in an ever-changing marketplace. At Revchem, our success is built on strong relationships, exceptional customer service, and a commitment to doing what it takes to support our customers. We offer one of the industry's most extensive selections of composite materials and supplies, backed by technical expertise, on-site support, and fast, flexible delivery solutions. Our products and services support a wide range of industries, including aerospace, automotive, motorsports, marine, surfboard manufacturing, entertainment, and advanced manufacturing. When you join Revchem, you become part of a team that values collaboration, innovation, reliability, and customer focus. We take pride in fostering a supportive work environment where employees have the opportunity to learn, grow, and make a meaningful impact on the success of our customers and our company.
OUR BENEFITS PACKAGE
Medical, Dental, and Vision Insurance Life Insurance 401(k) Plan Paid Holidays Vacation Time Flexible schedules Competitive Pay Sick Pay Referral Bonus Program And a lot more!
OUR CULTURE
As a family-owned company with over 50 years of success, we take pride in our C.O.R.E. values and the positive, team-oriented culture we've built. We are seeking an individual who leads by example, collaborates effectively with others, and helps strengthen our culture as we continue to grow. This is an excellent opportunity for someone who wants to make a meaningful, long-term impact while contributing to a company that values integrity, accountability, teamwork, and continuous improvement. If our values resonate with you and you're looking for a place where your contributions are recognized and valued, we'd love to hear from you!
Job Type:
Full-time Pay:
$20.00 - $25.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance
Experience:
SYSPRO Software:
1 year (Preferred) ERP systems: 1 year (Preferred)
