Tasting Room Wine Educator

Tasting Room Wine Educator

Twin Rocks Estate Winery Granite Bay, CA Apply Job Description:

Wine Room Educator Location:

Twin Rocks Estate Winery

Position Type:

Part-Time / Full-Time About Us At Twin Rocks Estate Winery, we believe wine is more than a beverage—it's an experience. Our tasting room is designed to create memorable, elevated moments where guests feel welcomed, educated, and inspired. We are building a team of professionals who bring energy, knowledge, and genuine hospitality to every interaction. Position Overview We are seeking a dynamic and hospitality-driven Wine Room Educator to deliver exceptional guest experiences through engaging wine education, personalized service, and thoughtful salesmanship. This role goes beyond traditional service—you are the storyteller of our wines, the curator of guest experiences, and a key driver of Wine Club growth and retail sales. You will guide guests through tastings, share the story behind each wine, and create a welcoming, upscale environment that reflects our brand standards. Key Responsibilities Guest Experience & Hospitality Welcome every guest with warmth and professionalism, creating a "5-Star to 6-Star" hospitality experience Lead engaging and educational wine tastings tailored to each guest's knowledge level Build genuine connections with guests to enhance their overall visit Wine Education & Storytelling Confidently present wines, including flavor profiles, production methods, and pairing suggestions Educate guests in a way that is approachable, memorable, and aligned with the Twin Rocks brand Continuously develop wine knowledge and stay informed on new releases Sales & Wine Club Growth Drive retail wine sales and actively promote Wine Club memberships Recognize buying signals and confidently guide guests toward purchases Present Wine Club benefits in a natural, conversational way Meet and exceed individual and team sales goals Operations & Team Support Accurately process transactions using POS systems Maintain cleanliness and organization of the tasting room Support private events, group tastings, and winery experiences Assist with opening and closing procedures Leadership & Team Contribution Support and guide tasting room support staff when needed Maintain a positive, team-oriented environment Uphold all winery standards, policies, and service expectations Qualifications Previous experience in hospitality, wine service, or tasting rooms preferred Strong communication and interpersonal skills Passion for wine, food, and guest experience Ability to educate and sell in a natural, non-pushy way Comfortable working in a fast-paced, guest-focused environment Must be at least 21 years of age Certifications (Required or To Be Obtained) California Responsible Beverage Service (RBS) Certification Food Handler's Card Sexual Harassment Prevention Training What We're Looking For Someone who treats every guest like they are entering their own home A professional who understands that experience drives revenue A team member who can balance hospitality, education, and sales seamlessly Compensation & Benefits Competitive hourly wage + tips Employee discounts on wine and merchandise Opportunities for growth within the winery and hospitality group Ongoing education and training in wine and service Why Join Us? At Twin Rocks Estate Winery, you're not just pouring wine—you're creating experiences, building relationships, and representing a brand built on quality and hospitality.