Part-Time Hospitality and Retail Representative

The Kenwood Vineyards Hospitality and Retail team is seeking an enthusiastic and service-driven Part-Time Hospitality and Retail Representative to deliver exceptional guest experiences in the tasting room. This role reports to the Hospitality and Retail Manager and plays a key role in creating memorable visits, driving wine and retail sales, and promoting Wine Club memberships. The position requires a flexible schedule, including weekends, evenings, and some holidays. Prior hospitality or wine industry experience is preferred. Key Responsibilities

• Provide exceptional and engaging guest experiences, ensuring each visitor leaves with a positive impression of Kenwood Vineyards
• Educate guests on winery history, wines, and winemaking techniques in a knowledgeable and approachable manner
• Pour and present wines while creating a welcoming and memorable tasting experience
• Build relationships with guests to encourage repeat visits and future sales
• Promote and sell wine, retail merchandise, and Wine Club memberships
• Operate POS systems, process transactions, and handle cash and daily sales reconciliation
• Assist with setting up and executing special events, VIP tastings, and winery experiences
• Prepare and maintain the tasting room, including menus, glassware, and marketing materials
• Perform bar support duties such as opening wine, polishing glassware, and restocking supplies
• Answer phones and emails as needed and assist with guest inquiries
• Stay current on winery offerings, the wine industry, and local points of interest to enhance guest recommendations
• Support opening and closing procedures, ensuring the tasting room is properly set up and secured
• Collaborate with team members and assist with additional duties as assigned Qualifications & Skills
• Strong customer service skills with a friendly, positive, and professional demeanor
• Ability to multitask and thrive in a fast-paced environment
• Passion for wine and eagerness to learn and share knowledge with guests
• Excellent verbal and interpersonal communication skills
• Team-oriented with a collaborative attitude
• Flexible schedule, including weekends, evenings, and some holidays
• Bilingual skills are a plus but not required
• Must be at least 21 years of age Education & Requirements
• High school diploma or equivalent required
• RBS (Responsible Beverage Service) certification required
• Food Handler's Certification required Physical Requirements
• Ability to stand and walk for extended periods, including uneven surfaces and stairs
• Repetitive use of hands and wrists for opening and pouring wine
• Ability to lift 40-50 lbs. on a repetitive basis Benefits
• Employee Discounts

Paid Sick Leave Job Type:

Part-time Pay:

From $20.30 per hour Ability to

Commute:

Kenwood, CA 95452 (Required)

Work Location:

In person