Retail Associate

Retail Associate

THE MARK TWAIN HOUSE & MUSEUM - 4.4

Hartford, CT Job Details Part-time $16.94 an hour 5 hours ago Qualifications Computer operation Café Interpersonal skills E-commerce Attention to detail

Full Job Description Job Description:

Retail Sales Associate for Museum Store and Museum Café

Job Title:

Retail Associate Department :

Museum Store and Nook Café

Classification:

Part-time, non-exempt (not to exceed 29 hours a week)

Salary:

$16.35/hour Reports to:

Retail Operations Manager and Director of Retail Job Summary :

The Retail Associate reports to the Retail Operations Manager and Director of Retail for the Museum. Under the guidance of the retail management team, he or she is responsible for providing excellent customer service both in person and on the phone and be able to communicate with visitors in a professional manner. A gracious, reliable, and responsive team player who enjoys dealing with the public is necessary. You will be assisting visitors in selecting purchases, conducting sales transactions, and maintaining the store environment by merchandising and housekeeping. In the Nook Café you will be responsible for the daily set up and break-down of the food displays. You will help visitors with food and beverage selections and make sure that all food safety guidelines are always adhered to.

Responsibilities:

Customer Service :

Provide friendly and attentive customer service to museum visitors and café patrons. Answer questions, provide information about museum exhibits and events, and ensure visitors have a memorable experience.

Retail Sales :

Open and close the museum store/Nook when scheduled. Manage the retail area within the museum, including operating the cash register, processing sales transactions accurately, and assisting customers with purchases. Maintain a well-organized and visually appealing retail space.

Product Knowledge:

Demonstrate a comprehensive understanding of museum merchandise, such as books, postcards, souvenirs, and other related products. Offer knowledgeable recommendations to customers based on their interests and preferences. Café

Operations:

Assist in the day-to-day operations of the museum café, including preparing beverages, serving packaged foods, and maintaining a clean and hygienic café.

Food Handling and Safety:

Adhere to food safety guidelines and best practices when handling and serving food items. Ensure all food items are stored and served according to the highest standards.

Inventory Management:

Monitor inventory levels of retail products and café supplies. Restock shelves and inform management of low stock levels.

Upselling and Promotions:

Proactively promote museum memberships, special exhibits, and events to visitors to enhance their museum experience and increase revenue.

Cash Handling:

Responsible for handling cash, processing payments, and providing accurate change. Maintain cash register accountability and follow cash management procedures.

Cleanliness and Maintenance:

Keep the retail area, café, and associated workspaces clean, organized, and presentable at all times.

Qualifications:

Previous Retail Experience:

Prior experience in retail sales, customer service, or a similar role is preferred.

Customer-Focused:

Strong commitment to providing exceptional customer service and creating positive interactions with visitors. Passion for

Art/Culture:

A genuine interest in history and/or literature is preferred.

Communication Skills:

Excellent verbal communication skills and the ability to engage with diverse groups of people.

Computer Skills:

General knowledge of computer operations and experience working with a retail point of sale.

Multitasking:

Capable of handling multiple tasks efficiently and maintaining a high level of attention to detail.

Team Player:

Willingness to work collaboratively with other team members and contribute to a positive work environment.

Flexibility:

Availability to work weekends, holidays, and some evenings, as museum hours and events may require.

Ecommerce:

Experience working with ecommerce (Shopify) a plus.

Schedule:

Varies with Museum Store/Nook needs seasonally. Weekend availability and some holiday and evening availability required.

Disclaimer:

This description indicates the general aspects of the position and is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications of this position. Management may add to, modify the duties of this position, or designate other functions as essential at any point in time. The mission of

The Mark Twain House & Museum:

From this house, Mark Twain changes the way the world sees America and the way Americans see themselves. We carry on his legacy.

Job Type:

Part-time Pay:

$16.94 per hour Ability to

Commute:

Hartford, CT 06105 (Required) Ability to

Relocate:

Hartford, CT 06105: Relocate before starting work (Required)

Work Location:

In person