Auto Parts Counter Sales (Part Time) # 222

The Counter Sales Level 1 provides friendly and courteous over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall performance of store operations. This is driven by an energetic focus and promotion of sales programs as well as customer and team-oriented activities. Incentives may be available for their Sales activities, which can cover aftermarket automotive replacement parts, and may include the sale of heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. Check us out at btbautoparts.com and apply today! Today, Replacement Parts, Inc. and Crow Burlingame is made up of a corporate staff, wholesale auto parts and automotive paint store locations, and our warehouse division, Parts Warehouse Inc. (PWI). We employ around 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint, and heavy-duty parts business. In 2019, our company celebrated 100 years of serving our communities as a privately held business and proud to be part of the "Bumper to Bumper Auto Parts" family. Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Attend work every day, on time, as scheduled, unless management authorizes time-off.
• Demonstrate courteous, respectful, and kind conduct toward every customer and co-worker.
• Demonstrates the ability and willingness to learn RPI store systems and processes.
• Cooperate and coordinate well with coworkers and as a team member.
• Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices and policies.
• Maintain neat, clean, and professional appearance.
• Attend and/or complete assigned training to develop knowledge of various product lines offered by the company.
• Provide exceptional customer service including assisting in determining parts needed.
• Partner with more experienced/knowledgeable employee when necessary to effectively offer options to solve customer problems.
• Learn to research part's availability through computer and catalogs for stock numbers, inventory status, and pricing. Be willing to ask for assistance when needed.
• Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed.
• Complete assigned online training programs which in some instances include knowledge tests.
• Handle cash and credit transactions; properly invoice/credit customer accounts.
• Follow manager's instructions on how to correctly handle new and defective core returns from customers. Learn correct process to insure proper customer credit and complete necessary paperwork. Partner with manager until manager determines your level of experience is adequate to independently process necessary paperwork.
• Process incoming inventory, put up stock.
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