BDC Supervisor

BDC Supervisor Confidential Cocoa, FL Job Details Full-time $20 - $38 an hour 3 days ago Benefits Paid training Opportunities for advancement Qualifications Customer relationship management Relationship management Phone etiquette Telemarketing Marketing Full Job Description

BDC SUPERVISOR - AUTOMOTIVE

High Energy Leadership Opportunity Growth Focused An established and growing new car dealership on the Space Coast is seeking an experienced BDC Supervisor to lead a high-performing Business Development Center team. This is an excellent opportunity for a motivated leader who thrives in a fast-paced environment and is passionate about customer experience, appointment generation, and team development. Compensation $20.00 - $38.00 per hour (combined hourly wage plus performance bonuses based on results and department goals) Position Overview The BDC Supervisor will oversee daily BDC operations, coach and develop staff, monitor lead handling, drive appointment performance, and ensure outstanding customer communication throughout the sales process. Key Responsibilities Supervise and motivate BDC representatives to achieve appointment and sales goals Monitor inbound internet, phone, text, and chat lead response times and quality Train, coach, and develop team members for performance improvement Track key performance indicators (KPIs) including appointments set, shown, sold, and conversion rates Work closely with sales management to improve lead handling and customer experience Ensure proper CRM usage, follow-up processes, and appointment confirmation procedures Create a positive, energetic, and accountable work environment Qualifications Prior automotive BDC experience required Previous BDC leadership or supervisory experience preferred Strong phone, communication, and customer service skills Experience with CRM systems and lead management processes Ability to coach, motivate, and hold a team accountable Strong organizational and follow-up skills Professional appearance and positive attitude What We Offer Competitive compensation: $20-$38 per hour including hourly pay and performance bonuses Full benefits package available after 90 days of employment Paid training and ongoing development Career advancement opportunities Stable, full-time position Positive and team-focused work environment We are seeking a proven automotive BDC leader who can build culture, improve performance, increase appointment show rates, and help lead a growing dealership to the next level

Job Type:

Full-time Pay:

$20.00 - $38.00 per hour Ability to

Relocate:

Cocoa, FL 32924: Relocate before starting work (Required)

Work Location:

In person