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Operations Supervisor | Houston Premium Outlets
Job
Burberry
Cypress, FL (In Person)
Full-Time
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Job Description
INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSETo provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
To own the employee experience, driving employee satisfaction and elevating team behaviours.
To own the customer experience, driving customer satisfaction and increasing brand loyalty.
To drive performance and growth, through excellent operational and commercial execution.
RESPONSIBILITIESEstablish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store teamBe on the shop floorBe a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behavioursMonitor, coach and provide feedback to the store team to deliver excellent customer experienceMaintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the storeDrive the use of digital assets to enhance the customer experienceRetain and develop talentLead, inspire and manage a high performing, positive store teamContinually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planningEstablish a learning culture and maintain a strong connection of the store team to the BrandAdvocate productHave excellent product knowledge and drive the same standard across the store teamMaintain a strong understanding of product sales performance and optimise sales of the available inventoryNurture customer relationshipsEstablish and embed customer focused behaviours across the store teamBuild and cultivate long term customer relationships and lead the team to do the sameDrive store performance and productivityBuild and maintain familiarity with the local external environment; customers, competitors and talentMaintain a commercial mindset and continually identify and convert opportunities to drive store performanceDrive operational excellence across all areas of the storeEnsure compliance with all corporate standards, policies and initiativesHealth and SafetyEnsure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completed
Service FocusedLeading to InspireCommercially AwareDeveloping TalentDriving ExcellenceLocal language plus English.
A passion for and interest in fashion, and a luxury ethos.
A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
Awareness of local employment and retail legislation.
Flexible to work as required to meet store needs.
Experience in a luxury brand or in a luxury service and selling environment.
Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.
To own the employee experience, driving employee satisfaction and elevating team behaviours.
To own the customer experience, driving customer satisfaction and increasing brand loyalty.
To drive performance and growth, through excellent operational and commercial execution.
RESPONSIBILITIESEstablish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store teamBe on the shop floorBe a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behavioursMonitor, coach and provide feedback to the store team to deliver excellent customer experienceMaintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the storeDrive the use of digital assets to enhance the customer experienceRetain and develop talentLead, inspire and manage a high performing, positive store teamContinually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planningEstablish a learning culture and maintain a strong connection of the store team to the BrandAdvocate productHave excellent product knowledge and drive the same standard across the store teamMaintain a strong understanding of product sales performance and optimise sales of the available inventoryNurture customer relationshipsEstablish and embed customer focused behaviours across the store teamBuild and cultivate long term customer relationships and lead the team to do the sameDrive store performance and productivityBuild and maintain familiarity with the local external environment; customers, competitors and talentMaintain a commercial mindset and continually identify and convert opportunities to drive store performanceDrive operational excellence across all areas of the storeEnsure compliance with all corporate standards, policies and initiativesHealth and SafetyEnsure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completed
PERSONAL
PROFILEDemonstrated alignment with the Burberry Store Management behaviours:Service FocusedLeading to InspireCommercially AwareDeveloping TalentDriving ExcellenceLocal language plus English.
A passion for and interest in fashion, and a luxury ethos.
A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
Awareness of local employment and retail legislation.
Flexible to work as required to meet store needs.
Experience in a luxury brand or in a luxury service and selling environment.
Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.