Guest Services Associate

Join Our Pack! We are on the lookout for a warm, energetic Guest Services Associate (GSA) to join our team. If you love wagging tails, happy customers, and creating unforgettable experiences for pets and their parents, this could be the paw-fect role for you. About the Role As a Guest Services Associate, you're the first friendly face (and voice) that pet parents encounter. You'll greet guests, manage check-ins and check-outs, book reservations, handle payments, and keep pet parents up to date throughout their pets' stay. Behind the scenes, you'll make sure every furry friend's special needs, feeding instructions, and play preferences are recorded and communicated accurately—because every detail matters when caring for our guests. This role blends customer service, organization, and a love for animals into one rewarding position. No two days are ever the same—just like no two dogs' personalities! What You'll Do Welcome pets and parents with enthusiasm and professionalism Handle check-ins, check-outs, and daily updates with accuracy and care Book reservations and process payments Maintain detailed records for each pet's stay—feeding, playtime, medications, and more Communicate clearly with pet parents and teammates to ensure smooth operations Recommend and sell fun add-on services to enhance every pet's resort experience Keep the front desk area clean, organized, and inviting Stay positive and collected, even when the lobby is full of excited pups What Success Looks Like A happy, well-informed pet parent who can't wait to return Smooth, efficient front desk operations (and lots of tail wags) Accurate records that keep our four-legged guests safe and comfortable A supportive, upbeat team environment What You Bring A genuine love for pets and people Excellent communication and multitasking skills A positive attitude, even on the busiest days Strong attention to detail and accuracy Comfort with computers and point-of-sale systems Flexibility to work weekends and holidays (our guests don't take those off!) Perks & Benefits Health, dental, and vision insurance 401(k) with company match Paid time off Employee discounts (hello, free dog cuddles!) A fun, team-oriented work environment where your passion for pets shines Ready to Bring the Joy? If you're ready to make tails wag and smiles shine, apply today and join a company that celebrates pets, people, and purpose every single day.

Pay:

$15.50 - $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): What interests you about working at a dog daycare, and why do you believe you'd be a great fit for this role? Describe your experience working in customer service. What did you enjoy most and least about it? How comfortable are you working in customer service? What did you enjoy most and least about it? How comfortable are you working in a fast-paced environment where you juggle phones, customers walking in. dogs, and cleaning tasks at the same time? Do you have experience working with dogs or animals? If yes, describe the environment (vet, daycare, shelter, personal pet care, etc.) This role requires speaking with customers all dat. Would you describe yourself as outgoing and comfortable engaging with new people? If you were a dog breed, what breed would you be and why? Is there anything else you would like to tell us about yourself? What is your availability like? Our facility requires flexible availability, including weekends and holidays. Are you available during these times? Please provide a few days/times that work best for you for an interview, as well as the best number and email address to reach you at.

Work Location:

In person