Customer Service and Retail Sales Associate

Job Description The UPS Store is one of the top 5 Franchises in the US. While we carry the UPS name and brand, each location is independently owned and operated and you will be employed by the individual owner and not by UPS Corporate. The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point of sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value option and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. Graphic design and print experience a plus. Responsibilities Delivers outstanding customer service to walk-in customers and telephone inquiries Continuously practices good listening skills with customers, team members, and leaders Takes ownership of the customer's needs and offers viable solutions Takes action to learn all product and service offerings, alternate solutions, and industry trends Operates all equipment, software, and devices in an expert fashion and is willing to teach others Drives sales to meet and exceed sales targets Maintains a clean, organized and safe working environment Performs other duties as assigned Qualifications High school diploma or GED required Retail/customer service experience Strong communication and people skills, friendly and energetic Able to cross sell and upsell products and services Strong computer skills, including common software such as Microsoft Office, Adobe Suite, and Canva Prompt, reliable and responsible Neat, clean and professional appearance Ability to work a register and handle cash accurately Able to lift 40+ pounds and stand for long periods of time Business Hours Monday

• Friday 8:00 am
• 6:30 pm, Saturday 10:00 am
• 4 pm, Sunday 11 am
• 4 pm.

You must be available to work weekends. Compensation Pay dependent upon skills and experience Bonus opportunities based on store sales and individual performance Benefits Uniform shirts provided Formal On-the-Job Training Program Employee Discounts PTO after 1 year Paid holidays based on scheduled days

Job Types:

Full-time, Part-time Pay:

$12.50

• $15.

00 per hour

Work Location:

In person