Retail Associate

This posting is for a position at a retail The UPS Store location in Niles, IL.

SUMMARY:

Provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations. Deliver exceptional customer service through customer engagement and quality product delivery. Be knowledgeable of products and services offered and properly promote them to customers. Identify customer needs and offer additional services which could benefit them. Receive, sort and place mail in mailboxes accurately. Record all sales transactions completely and accurately in Point of Sale system. Pack contents for shipping using established procedures and products. Receive and prepare documents for printing. Operate all other software packages. Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. Process and document damaged shipments, late and lost package claims. Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.

Perform end of day duties:

reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure. Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area. General housekeeping duties. Other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. Prior retail experience preferred. Applicant must have strong customer service skills, know how to use Microsoft Windows/Office, be able to operate copiers and perform print services, as well as be able to pack and lift heavy packages. Excellent verbal and written communication skills. Ability to lift 50 lbs or more regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate POS, copiers and binding machinery, packaging tools, and complete customer paperwork.

BENEFITS

Flexible Schedule Uniform Shirts provided

Employee Discount Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person