Sales Support Representative

Sales Support Representative at BWAY Sales Support Representative at BWAY in Oak Brook, Illinois Posted in about 5 hours ago.

Job Description:

JOB DESCRIPTION

Responsibilities:

Provides detailed, high-level support to Regional Sales Representatives and Regional Manager Acts as a liaison between Sales Team, Customers, and Internal Departments Account Maintenance - ADF Completion for new accounts, new product item numbers, specification changes, price changes, new customer credit applications, and credit reference requests. Responsible for SOX compliance within respective territory. Provides data and responses for external and internal price audits. Management of Complaint process. Enter all complaints into Salesforce; follow-up to ensure timely completion of the investigation and creating a formalized response to customer complaints. Management and administration of all Index and Market price adjustments within the region including system updates and correspondence to customers including maintenance of customer's mailing lists. Responds to customer requests; spec sheets, marketing materials, and certifications as well as Surveys and RFI's Investigates customer short pays within the region. Make corrections to the system as to not to pro-long, short pays, and issue credits when approved. Assists territory reps with RFQ preparation Assists with Drop Trailer initiatives within the region and processes drop trailer agreements. Attends and participates in Team Meetings. Various other duties and special projects as assigned

Requirements:

Associate or bachelor's degree preferred but not required Minimum of 3 years experience in sales, marketing, or customer service Detailed-oriented with a high degree of accuracy Ability to multi-task in a highly diversified work environment Strong customer service advocacy and problem-solving skills QAD or Solomon experience preferred Microsoft Office Suite - basic to above-average computer skills including Excel CRM experience preferred - Salesforce (CRM) plus Sense of urgency Professional verbal and written communication Ability to work with a multitude of personalities Strong problem-solving ability Detail-orientated Occasional travel may be necessary

ABOUT US

Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development? Mauser Packaging Solutions is that company. Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team. At Mauser Packaging Solutions, you can be proud to work for a company that's always striving to innovate and serve customers better-and help them be better stewards of the environment. Whether you're a seasoned professional-or just beginning your career-there's a place where you can help make a difference at Mauser Packaging Solutions. Join us! Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.