Inside Sales and Support Representative

Who We Are:

At

OPENLANE

we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced—and uncomplicated—digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For:

We are seeking an Inside Sales and Support Representative with experience in sales, customer engagement, and technical support. You will play a key role in growing autoniq's customer base by identifying prospects, engaging with potential customers, and assisting with onboarding and product support. This role involves outbound calling, consultative selling, and proactive follow-ups with automotive dealers and industry professionals. The ideal candidate will have a minimum of 2 years of experience in sales, customer support, or a similar customer-facing role.

You Are:

Goal-Oriented - You thrive in a sales-driven environment and are motivated by achieving and exceeding targets. Customer-Focused - You take a consultative approach, understanding customer needs and offering solutions that add value. Strong Communicator - You have excellent verbal and written communication skills, making complex topics easy to understand. Tech-Savvy - You quickly learn new tools and technologies to assist customers effectively.

You Will:

Conduct outbound sales calls to potential and existing customers to introduce autoniq's products and services. Qualify leads, identify customer needs, and recommend suitable product solutions. Follow up with prospects through phone, email, and other communication channels to nurture relationships and drive conversions. Assist customers with onboarding, training, and troubleshooting product-related inquiries. Maintain accurate records of customer interactions and sales activities in the CRM system. Collaborate with the sales, marketing, and support teams to optimize outreach strategies and maximize engagement. Educate customers on product features, benefits, and promotions. Provide excellent customer service by addressing questions and resolving issues promptly. Identify trends in customer feedback and provide insights to improve sales strategies and product offerings. Provide backup customer support to maintain service continuity.

Must Have's:

Minimum of 2 years of experience in inside sales, customer support, or a similar customer-facing role. Proven ability to meet or exceed sales targets in a fast-paced environment. Strong communication and relationship-building skills. Experience using CRM software (e.g., Salesforce) to manage leads and track customer interactions. Ability to quickly learn and articulate the value of autoniq's products. Self-motivated, results-driven, and comfortable working independently or as part of a team. Nice to

Have's:

Bilingual (English & Spanish). Experience in the automotive industry or familiarity with dealer tools and technology. Understanding of subscription-based SaaS sales models. Background in customer retention or upselling strategies. Previous experience working in a high-volume outbound sales role. Sound like a match? Apply Now - We can't wait to hear from you!

OPENLANE

makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world's largest OEMs, dealers, fleet operators, rental companies and financial institutions. We're a technology company delivering next generation tools to accelerate and simplify remarketing. We're an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we're an auction company powering the world's most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries.

OPENLANE

continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the

OPENLANE

brands provide a complete remarketing solution for our customers.

California Residents:

Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act.

Canadian Residents:

Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation"

OPENLANE

is an equal opportunity employer and a drug-free workplace.