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AT&T Team Member

Job

Founders Alliance

South Bend, IN (In Person)

$57,500 Salary, Full-Time

Posted 4 days ago (Updated 9 hours ago) • Actively hiring

Expires 7/19/2026

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Job Description

AT&T Team Member Founders Alliance South Bend, IN Job Details Full-time $55,000 - $60,000 a year 1 day ago Benefits Career development plan Qualifications Customer communication Full Job Description Founders Alliance is hiring full-time AT&T Team Members to join our expanding customer engagement team in South Bend, IN. This is an excellent opportunity for individuals looking to launch or grow a career in customer service and professional development within a fast-paced, team-oriented environment focused on growth and performance. As an AT&T Team Member, you will engage directly with customers to understand their needs, provide tailored telecommunications solutions, and deliver a high level of service that reflects the AT&T brand. You'll play an active role in driving customer satisfaction, supporting team initiatives, and ensuring a positive overall customer experience. Your main responsibilities as an
AT&T Team Member:
Assess customer needs in residential settings and confidently recommend the best wireless plans, connected devices, and accessories. Educate customers on complex billing structures, features, and rate plans. Meet and exceed daily, weekly, and monthly targets while maintaining a customer-first approach. Diagnose and resolve customer-impacting issues like voice and data connectivity faults. Assist customers with getting their new phones, software, and applications up and running. Execute purchases, process payments, and handle billing or account collections using Point-of-Sale (POS) systems. Qualifications we value in an
AT&T Team Member:
Previous retail or customer service experience is highly valued, though not always mandatory. The ability to communicate clearly, patiently, and empathetically is critical for delivering exceptional customer experiences. The ability to listen to customer needs, troubleshoot basic issues, and provide personalized solutions. Motivation to achieve team and service goals.
Pay:
$55,000.00 - $60,000.00 per year
Work Location:
In person