Counter

Counter Heritage Distribution Topeka, KS Job Details Full-time 10 hours ago Qualifications Retail customer service procedures ERP systems High school diploma or GED Refrigeration Productivity software Task assignment Air conditioning Full Job Description KRS, also known as Key Refrigeration Supply of Kansas City, LLC, officially opened its doors in Lenexa, KS on June 3, 1999. However, the company's true beginning dates back two years earlier. In August of 1997, Pameco, a national wholesaler based out of Atlanta, GA, acquired Superior Supply Company, an HVAC/Refrigeration distributor that had been in operation for over 50 years with 13 branches across four states. Despite the typical concerns that come with acquisitions, there was optimism about the future. Superior Supply had established a strong reputation for offering the best wholesale products and staff in their respective market. In 2025, Key Refrigeration Supply became part of Heritage Distribution Holdings (HDH), a U.S.-based network of leading HVACR distributors and a proud subsidiary of Beijer Ref, a global leader in refrigeration and climate control technology. This partnership strengthens our ability to serve customers with expanded resources, global expertise, and the same trusted local service our customers have relied on for more than 90 years. We feel fortunate to have the trust of top-notch contractors in our industry. Our commitment to earning and keeping our customers' business will never waver.

Duties & Primary Responsibilities:

Counter Sales Clerks have direct contact with the customer. Counter Sales Clerks greet customers, determine the customer's needs, describe merchandise to the customers and answer the customer's questions. Additionally, a sales clerk is responsible for entering and pulling orders as well as completing customer transactions. They are expected to compute sales prices and process the order. Counter Sales Clerks are expected to keep up to date on current sales, promotions and policies regarding products, payments, exchanges, etc.

Job Summary:

The Counter Salesperson will assist customers with purchasing product. This individual ensures the showroom and warehouse are kept organized and stocked.

Essential Functions:

 Greet customers as they come into the branch or call on the phone  Order taking, invoicing and quoting  Research and place special orders with vendor or Purchasing Dept.  Verifying pricing accuracy  Prepare orders for will call, delivery or shipping  Follow up on Direct ships and Deliveries  Keep accurate and detailed notes  Cycle counting inventory  Keeping KRS email and calendar current  General housekeeping of the showroom and warehouse  Keeping showroom stocked  Help customers troubleshoot various technical issues  Performs other related duties as assigned

Required Skills and Abilities:

 Ethical conduct  Excellent sales, customer service, and interpersonal skills  Excellent verbal and written communication skills  Excellent organizational skills and attention to detail  Ability to prioritize tasks, delegating when appropriate  Proficient with Microsoft Office Suite or related software  Product knowledge  Good understanding of ERP system

Education and Experience:

 High School Degree or GED required  At least two (2) years' experience in HVAC/R Industry  Bachelor's degree preferred  Two (2) years of Sales experience highly preferred

Physical Demands:

In order to successfully perform this job you must be able to meet the physical demands. The employee is required to talk and hear; sit and stand for long periods of time; walk; use hands to type and file; and reach with hands and arms. The employee must frequently lift and/or move objects up to 25 pounds.

Environment, Position Type and Hours of Work:

This position operates in an office/ warehouse environment. The Counter Salesperson routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is a full-time position. Days and hours of work are Monday through Friday, 7:30a to 5:00p.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Travel:

No travel required.