FOH Retail Associate Townies

Hometown Convenience LLC. townies -

FOH Retail Associate Department:

Operations Job Status:

Full Time FLSA Status:

Non-Exempt Reports To:

Store Manager Grade/Level:

1

Amount of Travel Required:

Minimal (<5%)

Job Type:

Associate Positions Supervised:

None Mission & Purpose As a FOH (Front-of-House) retail associate at townies, you're the first impression of our brand. You play a dual role in retail and food service by assisting customers, maintaining the store's appearance, and supporting kitchen operations during busy hours. Your friendliness, attention to detail, and sense of pride in your workspace directly impact the guest experience. Key Responsibilities Customer Service & Food Ordering Greet all customers and guide them through the pull-tab menu ordering system Answer questions regarding menu items, ingredients, and retail products Ring up food and retail purchases using a unified POS system Call out orders when completed and assist with packaging when needed Retail & Store Appearance Restock convenience items, bakery goods, and local crafts from backstock Maintain organized and attractive product displays Monitor product freshness and alert kitchen or manager when low Receive deliveries and organize retail storage areas Assist with setting up seasonal displays or promotional setups Cleanliness & Store Maintenance Buss and wipe tables between guests Perform regular cleaning tasks: sweeping, surface cleaning, and restocking restrooms Help ensure restrooms, entryways, and self-serve areas remain clean and supplied Support team with end-of-day cleaning procedures and closing checklists

Qualifications Education:

High school diploma or GED preferred

Experience:

Customer service, food service, or retail experience is helpful but not required

Skills:

Food Handler Manager Certification, strong interpersonal skills, ability to multitask, POS system familiarity, and basic math Competencies Customer Focus, Communication, Teamwork, Time Management, Product Knowledge, Cleanliness, Problem Solving, Initiative Physical & Schedule Requirements Ability to stand and walk for extended periods Able to lift up to 30 lbs and perform light stocking tasks Flexible availability including early mornings, weekends, and holidays

Prepared By:

Cheyenne Tackett Date:

7/1/2025