Regional Inside Sales Associate

Regional Inside Sales Associate Auburn, Massachusetts Administrative/Clerical 2043 Job Description Overview The Regional Inside Sales Associate is the liason between our customers and our business. They are responsible for entereing orders, creating quotes, setting up returns, and handling comminication with the customer. Responsibilities Customer and Order Management Process customer orders in a timely fashion. Ensure orders held in process receive the appropriate attention and follow up to minimize the time between PO receipt and order entry. Create quotations. Serve as the point person for communication between outside salespeople and internal business groups. Communicating with Buyer/Planners when customers place or stop orders of a magnitude that will effect inventory and supply. Enter customer orders into our business system as volume or urgency requires. Generate and approve quotes for non-capital items. Issue Resolution and Support Work with customers to resolve complaints. Assist acccounting with investigation and resoluton of billing/invoice issues. Process returns and credits. Team Support and Business Mindset Cover for team members during their absences. Work using the mindset of 80/20 and customer ranking. Participate on an 80/20 or other business development team, support our mission, values ( teamwork, integrity, dedication, respect, innovation, and excellence) and customer message ( mindshare, people, added value, digital transformation, user experience ). Who is Kadant Solutions Division? Kadant Solutions, based in Auburn, Massachusetts, develops, manufactures, and markets a wide range of doctoring, cleaning, filtration, and forming systems and related consumables used in process industries worldwide including construction roofing materials, food processing, metals processing, nonwovens, pulp and paper, textiles and fibers, and tissue. Why consider joining the Kadant team? Kadant is named as one of America's Most Responsible Companies 2021-2026 by Newsweek Kadant was named as one of America's Greatest Companies 2025 by Newsweek Kadant was named as one of America's Greenest Companies 2025 by Newsweek Kadant was named to Newsweek's list of America's Greatest Worklaces for Parents & Families 2024 100% of Kadant's energy comes from renewable sources. Kadant serves the pulp and paper industry which has recycled 68% of everything produced and 82% of cardboard since 2009, the highest of any processing industry. Kadant serves several process industries including lithium-ion battery production, food processing, metals processing, carbon fiber, nonwovens, textiles, and construction roofing materials. At Kadant, our customer-focused innovation allows us to deliver Sustainable Industrial Processing™ engineering services and technologies to help our customers create more value with fewer inputs.

• Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state and local laws.
• Diverse and inclusive workplace.
• Competitive wage.
• All benefits are effective upon date of hire.

Our comprehensive benefit package includes:

• Medical, Dental and Vision insurance with best-in-class premiums.
• 10 ½ paid holidays.
• 401k with match.
• Company paid life insurance benefit
• Disability insurance.
• Aflac insurance.
• Lifelock insurance.
• MetLaw legal assistance.
• Employee assistance program.
• Flexible spending.
• Dependent care.
• Educational assistance.
• Employee stock purchase plan.

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Qualifications Education/Experience:

Bachelor's Degree (B.A.) from four year college or Equivalent of one to two years related experience and or training or equivalent combination of education and experience.

Knowledge:

Knowledge of customer service principles and best practices in manufacturing. Familiarity with Epicor ERP and Salesforce CRM. Working knowledge of Microsoft Office application, especially Teams, Outlook, and OneDrive. Understanding of business communication standards and professional customer interaction. Knowledge of inventory, shipping, and logistics processes.

Skill:

Excellent verbal and written communication skills. Strong customer service and relationship building abilities. High attention to detail and accuracy in processing orders and quotations. Strong organizational and time management skills with the ability to manage multiple priorities. Ability to resolve customer issues professionally and efficiently. Strong problem solving and follow up skills. Ability to coordinate effectively across departments and communicate status updates clearly. Proficient data entry and computer skills. Ability to work independently while contributing to a team environment. Ability to maintain professionalism and composure in fast paced or high pressure situations. Strong analytical and administrative skills.

Physical/Environmental Demands:

Light physical activity performing non-strenuous daily activities of an administrative nature