Visitor Services Representative I

About Mass Audubon Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at massaudubon.org. About This PositionJoppa Flats Education Center is situated along the Merrimack River, providing nature and conservation education to children and adults of all ages. The sanctuary is a frequent stop for visitors on their way to the Parker River National Wildlife Refuge, including birdwatchers and photographers.

The Visitor Services Representative performs the day-to-day duties of visitor engagement operations and ensures an overall positive, welcoming, enriching, and safe experience to all of our members, visitors, and guests. The role includes overseeing the Nature Gift Shop, including making sales and monitoring merchandise and supplies.

This position has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.

Application InstructionsPlease submit a resume and cover letter. Only applications with these materials will be reviewed.

ResponsibilitiesMaintain familiarity with the Mass Audubon and sanctuary websitesOrient visitors to the building and propertyAnswer questions about events and programsGeneral oversight of building and grounds Introduce visitors to the many benefits of Mass Audubon membershipEducate guests about Mass Audubon, the nearby Parker River National Wildlife Refuge and local areaProvide efficient, courteous service to the public by offering information, including occasional telephone inquiresOversee Gift Shop sales on an iPad POS; occasionally assist with new merchandise and general Gift Shop daily upkeep.

Prepared to serve as primary communication point-of-contact in case of emergency per standing policies and proceduresAssist with drop-in program sign-in and Gift Shop during special events, including Open Houses, Family Drop-in programs, Annual Eagle Festival and other public programmingQualificationsAt Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they dont believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:

Must HavesExcellent customer service and interpersonal skillsFlexibility and reliability; willingness to attend occasional staff meetings, IT training, Safety training, and other occasional meetings either in-person or virtually via TeamsOffice skills including computer, printer/copier, Teams-based phone system, iPad-based POS for Gift Shop salesOrganized and efficient, self-motivated during slower periodsDemonstrated ability to work well with staff, volunteers, and independently when necessary, including basic cleaning and organizing as needed to maintain presentation to the publicCPR/First Aid Certification or willingness to become certifiedAbility to relate to a diverse range of people and exercise cultural competence and inclusionNice to HavesNature and birding knowledge and/or experienceKnowledge of the local area along the Merrimack River in NewburyportComfortable interacting with families and children Compensation, Benefits and PerksThis positions pay range is $18.50-$21.00 per hour; actual pay rate will reflect level of experience and qualifications relative to position requirements. This is a year-round position and earns vacation time as well as receives paid holidays.

Work ScheduleThis is a year-round part-time position, including hours every Saturday, Monday holidays, and coverage on weekdays as needed. Hours are 8:30am-4:00pm for opening and closing duties of the facility.

Other RequirementsEmployees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required. Mass Audubons Commitment to Diversity, Equity, Inclusion, & JusticeMass Audubon embraces diversity and equal opportunity in a serious way. We are dedicated to forming a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. People of color are strongly encouraged to apply.

Mass Audubons mission is to protect the nature of Massachusetts for people and for wildlife by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.

Equal Employment Opportunity StatementMass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.