Retail and Shipping Associate

Job description

Job Title:

Team Associate (must be able to work some Sundays 10:00AM to 3:00PM) Previous shipping services experience is a major PLUS. Looking for someone long-term and reliable.

Company Overview:

The UPS Store is a global leader in packing, shipping, printing, and business services. With a network of over 5,000 independently owned locations worldwide, The UPS Store provides convenient and reliable solutions for businesses and individuals alike.

Position Overview:

We are seeking a dedicated and customer-focused individual to join our team as a Team Associate at The UPS Store. The Team Associate plays a crucial role in ensuring the smooth operation of the store by providing exceptional customer service, handling various tasks efficiently, and contributing to a positive work environment.

Key Responsibilities:

1.

Customer Service:

○ Greet customers warmly and assist them with their inquiries, providing accurate information about our services and products. ○ Process shipping, packing, and printing orders with precision and attention to detail. ○ Address customer concerns and resolve issues in a timely and professional manner to ensure customer satisfaction. 2.

Operational Support:

○ Operate computerized shipping and point-of-sale systems to process transactions accurately. ○ Pack and ship packages using appropriate materials and methods to ensure items are delivered safely and securely. ○ Maintain a clean and organized work environment, including stocking supplies and performing routine store maintenance tasks. 3.

Product Knowledge:

○ Familiarize yourself with the range of services and products offered by The UPS Store, including shipping options, printing services, and packaging materials. ○ Provide recommendations to customers based on their needs and preferences, upselling additional services or products when appropriate.

Qualifications:

• High school diploma or equivalent; some college coursework preferred.
• Previous customer service experience in a retail or service-oriented environment is advantageous.
• Strong communication skills, both verbal and written, with the ability to interact effectively with customers and colleagues.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
• Basic computer skills and familiarity with point-of-sale systems; ability to learn new software applications quickly.
• Ability to lift and carry packages weighing up to 50 pounds and stand for extended periods.
• Flexible schedule availability, including evenings and weekends, to accommodate store hours and operational needs:

Job Type:

Full-time Pay:

$15.00 - $16.00 per hour

Benefits:

Employee discount Paid time off Ability to

Commute:

Attleboro Falls, MA 02763 (Preferred) Ability to

Relocate:

Attleboro Falls, MA 02763: Relocate before starting work (Preferred)

Work Location:

In person