Product Quality and Recovery Team Leader

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and . Join the team and start a better life for yourself." Location Stoughton Employment type Full Time Permanent Department Sales & Commercial Anticipated Closure Date 2026-05-13 You already applied for this job. Product Quality and Recovery Team Leader with Facebook Product Quality and Recovery Team Leader with LinkedIn Product Quality and Recovery Team Leader with Twitter Candidate profile (title) Why we will love you Candidate profile (text)

• Default language You care about making a positive impact in the world.

A job at IKEA is so much more than home furnishings, we work to make sustainable living easy and affordable for everyone. Want to help us create a more sustainable future? Join our team! Key responsibilities (title) What you'll be doing day to day Key responsibilities (text) Every day, we're using and wasting more energy and resources than ever before, and this isn't good news for the planet. At IKEA, we'd like to create more from less. Because we know that when we produce less waste, we'll be able to leave a cleaner, healthier planet to the generations to come. As a Product Recovery Team Leader, working to prevent the occurrence of unnecessary costs related to our products and improve the customer's quality perception, you will: Lead, recruit, develop, and schedule a team of recovery co-workers to secure department routines and succession. Ensure all recovery processes are completed in a consistent manner. Such as repackaging, confirmation, recycling, building, pricing, SAMS and maintaining the spare parts library. Identify business opportunities and implement business plan tactics to improve performance. Create a commercial recovery sales floor. Monitor the sales floor to secure the highest return while ensuring a timely sell-through of products. Implement and continuously ensure optimal use of common working methods relating to recovery process (including OPTORO confirmation process and repackaging). Cooperates across functions and leads interdependently to ensure everyone understands and contributes to the recovery process by focusing on prevention, revenue, sustainability and quality. Works with Imonitor recovery related questions on a consistent basis and champions all necessary changes to ensure compliance. Monitor and ensure the proper coding of relevant transfers. Contribute to an environment where IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers. Team vision ( title) Together as a team Team vision (text) We are the ones meeting our customers

• in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept
• a concept that helps millions of customers create a better everyday life!

Let's connect ! Let´s connect

JOB TYPE

• Regular; Full time

BENEFITS ELIGIBLE

• Yes HOURS
• 38-40 hours/week; Retail environment. Must have open availability Monday through Sunday. The full hourly range for this role is $27.51
• $38.

00 At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! Generous paid time off, holiday and sick time WiselyPay

• get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount Retirement and bonus plans Co-worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work min.

20 hrs/wk) A fun and inclusive work environment Local section (title) Qualifications Local section (text)

• Experience in managing, leading, and developing people preferably in customer-centric service or retail environment
• Understanding of business processes and working methods within IKEA retailing.
• Knowledge of applicable policies, laws, and regulations.

Knowledge of business and management principles, budgeting, and resource allocation. The starting rate/ salary for this position ranges from 27.51 USD to 38 USD and will be based on relevant work experience. Why you will love us From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA. What we all have in common Living our values Being your unique self, while respecting and including others A passion for home furnishing Performing & delivering while learning & developing Having fun!