Claw Machine Arcade Store Associate Kako Claw @ Westfield Montgomery

Associate - Westfield Montgomery (Part Time)

Location:

Westfield Montgomery (Bethesda, MD) The Kako Claw Difference At Kako Claw (pronounced Kah-koh , rhymes with taco), we've reimagined the claw machine experience. We aren't a dimly lit, outdated arcade—we're a premium, interactive retail concept built around fun, fairness, and human connection.

The Role:

The Heart of the Experience As an Associate at Kako Claw, you are the face of the brand and the "host" of the party. You aren't just watching machines, you are creating the energy in the room, celebrating wins, and ensuring every guest feels welcome. We believe in investing in our team. You'll be supported through ongoing coaching and feedback, helping you sharpen your customer service skills and professional creativity in a fast-paced, start-up environment.

What You'll Do:

Be the

Host:

Proactively greet guests and bring positive energy to the floor. You'll celebrate big wins, explain how the games work, and help customers "trade up" their prizes. Curate the

Vibe:

Keep the store looking pristine. This includes cleaning glass, organizing prize counters, and ensuring machines are fully stocked and visually appealing.

Grow and Create:

Assist with in-store events and contribute to our social media content. We want your ideas on how to make this location uniquely memorable! Support the

Tech:

Assist customers at payment kiosks and troubleshoot minor machine issues (don't worry, we'll train you!). Live the

Values:

Bring our four Core Values— Customer Centricity, Teamwork and Support, Intentionality and Excellence, and Kindness and Inclusivity —to life every shift.

Who You Are:

Customer Obsessed:

You genuinely love people. You are comfortable talking to strangers and can turn a "near-miss" at a machine into a positive moment.

A Fan of Fun:

Whether you love anime, gaming, Pokémon, or just cute plushies, you "get" our prizes and can share that excitement with our customers.

Proactive and Reliable:

You don't wait for a to-do list. If a machine is low or a guest looks confused, you jump in. You understand that your team relies on you to be on time and ready to go.

Resilient and Adaptable:

You thrive in high-traffic environments and handle change with a positive attitude.

The Essentials:

Physicality:

Ability to move about the store for extended shifts (4-9+ hours), lift/stock up to 40 lbs, and troubleshoot machines.

Availability:

We are looking for candidates with open, flexible availability. We know predictability matters, so once you are trained and acclimated to the team, we are dedicated to providing you with a steady, consistent schedule.

Age Requirement:

18+ years of age.

Employment Status:

Non-exempt, hourly position eligible for overtime. How to Join the

Team:

We value transparency and respect your time. Here's what to expect:

Virtual Interview:

A video conversation with our Director of Operations or Regional Manager.

Optional Follow-Up:

Some candidates may be invited for a brief second conversation with our store team.

Conditional Offer:

Contingent upon background check and professional references.

Please note:

To keep our team focused on creating great customer experiences, applicants should not call or email for updates. If it's a match, we'll reach out. Learn more about Kako Claw's mission by visiting kakoclaw.com and exploring our store-specific socials at linktr.ee/kakoclaw .

Note:

To be considered for this role, please complete all pre-screening questions during your application. Only candidates who submit responses will be reviewed. Ready to Join the Fun? Apply Today. This job description does not constitute an employment contract. Employment with Kako Claw is at-will. Kako Claw is an Equal Opportunity Employer and committed to providing reasonable accommodations for qualified individuals with disabilities.

Job Type:

Part-time Pay:

$16.50 per hour

Benefits:

401(k) Employee discount Flexible schedule Application Question(s): Kako Claw is a premium experience built around fun and specific "prize culture" (anime, gaming, trending plushies). What is one hobby, fandom, or collection you are passionate about, and how would you use that excitement to connect with a customer? Imagine a customer has tried a machine several times and is starting to feel frustrated because they haven't won yet. How do you step in to turn their experience around and ensure they leave with a smile? Tell us about a time you had to deal with a difficult situation or an unhappy customer in a previous role. How did you handle it, and what was the outcome? We operate in a fast-paced environment where there is always something to do. If the store is temporarily quiet and all the machines are full, how do you spend your time? Are you able to stand and move about the store for shifts lasting 4-9+ hours and lift/stock items weighing up to 40 lbs? Can you commit to a consistent schedule, and are there any specific days or times you are not available to work? How many hours are you hoping to work per week (provide minimum, ideal, and maximum)? Are you at least 18-years-old?

Work Location:

In person