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Horowitz Center House Manager
Job
Howard Community College
Columbia, MD (In Person)
Full-Time
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Job Description
Horowitz Center House Manager
House Managers oversee the successful execution of front of house responsibilities leading to a safe and positive experience for Horowitz Center patrons in attendance at events taking place in the Horowitz Center including theatrical productions, concerts, dance performances, cultural celebrations, meetings, conferences and other events held at the Horowitz Visual and Performing Arts Center. House Managers supervise volunteer ushers, communicate with box office and stage management staff, ensure compliance with Howard County crowd management standards, and provide excellent customer service to clients and patrons in the lobby and performance venues. Applicants should possess strong customer service skills, great attention to detail, and share a courteous and positive attitude toward staff and patrons. An engaging personality, even temperament, and ability to work in a fast paced environment are required of a successful candidate.
Essential Role Responsibilities
Essential Role Responsibilities
- Arrive 90 minutes before event start time and exit up to 30 minutes after the event ends.
- Check to make sure the theatre is clean. If necessary, vacuum or pick up trash.
- Train volunteers on emergency procedures, ticket scanning, seating arrangements, run times, and any patron safety requirements.
- Prepare programs if necessary or direct ushers to do so.
- Unlock theatre doors 15-30 minutes prior to event time, per client request.
- Greet guests, scan tickets or direct guests to proper seats in the theatre (or supervise ushers).
- Distribute programs to guests as they enter the venue.
- Assist guests in finding seats and immediately report any ticket problems, documenting discrepancies in House Manager Report.
- Answer questions and provide guests with directions and other information regarding the venue.
- Respond to all guest comments and/or complaints in a prompt and friendly manner and record as necessary in the House Manager Report. Collect the name and phone number and email of the patron for follow-up as appropriate.
- Ensure that guests follow theatre safety policies and that all fire codes are enforced.
- Distribute promotional materials for upcoming performances to guests.
- Act as EOP Building Monitor during emergencies; provide information and direct guests to appropriate exits or shelters.
- Organize the concession stand and sell concession items when needed.
- Perform other duties as assigned. Minimum Education Required Experience Required
- High School Diploma
- Excellent customer service skills required; must be friendly and personable.
- Must be a team player who is able to work well with others and take a leadership role under stressful situations.
- The ability to work and communicate effectively with people of diverse backgrounds.