Lead Budtender, Benton Harbor

Now Hiring! Cannabis Retail Supervisor /

Cannabis Budtender Shift Lead Location:

Benton Harbor Position:

Lead Budtender Pay:

$18.00/hr

Plus Tips Schedule:

Full Time Retail Schedule Including Nights and Weekends Reports to: General Manager We are seeking an experienced Budtender Shift Lead to support daily dispensary operations and provide leadership to the retail team when the General Manager is not present in the store. This role serves as the acting supervisor on duty, ensuring smooth store operations, regulatory compliance, and an exceptional customer experience. The Shift Lead will assist with team leadership, inventory oversight, and operational coordination while continuing to support customers as a senior budtender. The ideal candidate has strong retail leadership experience who is looking to grow into a larger Leadership or Dispensary Manager role within the cannabis industry. This person thrives in a fast-paced environment, and is passionate about delivering an exceptional customer experience while maintaining strict compliance with Michigan Cannabis Regulatory Agency (CRA) regulations. Qualified candidates may be contacted quickly as we are actively reviewing applications. Responsibilities Store Operations Act as manager on duty when the General Manager is not present Oversee daily dispensary operations and support retail staff Assist with opening and closing procedures Ensure store policies and procedures are followed Maintain a clean, organized, and compliant retail environment Monitor sales floor activity and support the team during busy periods Team Leadership Provide guidance and support to budtenders during shifts Assist with training new employees Help maintain team accountability and productivity Communicate operational updates and issues to management Compliance & Inventory Ensure compliance with Michigan Cannabis Regulatory Agency (CRA) regulations Verify customer IDs and enforce legal purchasing requirements Support METRC inventory tracking and compliance Maintain accurate product handling, storage, and documentation procedures Assist with preparation for inspections and audits Customer Experience Deliver excellent customer service and product education Assist customers with product selection and cannabis knowledge Resolve customer concerns professionally Maintain a welcoming and professional dispensary environment Monitor product handling, storage, and security procedures Inventory Support Assist with inventory counts, audits and reconciliation Monitor product displays and restock inventory Support product receiving and inventory organization Report discrepancies or inventory concerns to management Requirements Must be 21 years of age or older High School Diploma or GED Ability to obtain and maintain Michigan CRA Agent Registration Minimum 1-2 years retail or customer service experience Previous leadership or key-holder experience preferred Availability to work evenings, weekends, and holidays Preferred Experience Cannabis dispensary or budtender experience Experience using METRC or cannabis POS systems Previous shift lead, key holder, or supervisor experience Knowledge of cannabis products and consumption methods Skills & Qualifications Strong customer service skills Leadership and team support Attention to compliance and detail Ability to work in a fast-paced retail environment Strong communication and problem-solving skills Physical Requirements Stand or sit for extended periods Lift 25-50 lbs regularly Bend, twist, and reach Work in a fast paced and noisy environment Reasonable accommodations may be made for qualified individuals. Location & Travel This role is primarily based at our Benton Harbor Dispensary. Occasionally, employees may travel between locations when operational needs or meetings require travel. Mileage reimbursement will be provided for travel between facilities.

Benefits Benefits include:

Medical, Dental & Vision Insurance Employer-Paid Life Insurance Short-Term Disability Employee Assistance Program Employee Product Discounts Paid Holidays Paid Time Off (ESTA) Paid Vacation Bi-weekly pay schedule Growth and development opportunities Equal Opportunity Employer NOBO is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against applicants or employees on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran status, pregnancy or related conditions, or any other characteristic protected by federal, state, or local law. NOBO is committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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