Sales Associate - Optical Specialist

Company DescriptionAt Eyeglass World, we are more than just an optical retailer, we are a fashion-forward destination where style meets service and quality eye care. With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same-day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day, Eyeglass World is the place for you! For more details about Eyeglass Word, visit EyeglassWorld.com.

Working at Eyeglass World also means you are a part of a larger family of brands at National Vision. At National Vision, we believe everyone deserves to see their best to live their best. Job DescriptionThe Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Essential Functions:

Create an Exceptional Customer ExperienceDeliver warm, confident, and personalized service at every stage of the visitGuide customers through eyewear selection, final fitting, and product educationEnsure customers leave feeling confident in both their eyewear and their experienceSupport Clinical & In Store FlowAssist with patient flow and pre exam screenings to support OptometristsHelp ensure smooth transitions between exam, finish, and pickup momentsServe as a calm, knowledgeable presence throughout the customer journeyOwn Finish & Quality ExcellencePerform finishing work including final adjustments, inspections and quality checksEnsure all eyewear meets Eyeglass World standards for fit, function, and presentationPrepare orders for pickup and deliver polished, brand aligned handoffOperate with Precision & CareSupport order entry, tracking, and timely completionMaintain organized, clean, and efficient finish and retail areasIdentify and resolve quality or service issues proactivelyBring the Brand to LifeModel Eyeglass World service standards, tone, and behaviors in every interactionUphold visual, experiential, and operational brand standards in the storePartner with the store team to deliver a consistent and elevated experience QualificationsEducationHigh School Diploma or equivalent (Required)Work Experience1+ year experience in optical, retail, sales, or customer service (Required)Additional SkillsStrong multitasking, time management and organizational skills (Required)Clear communication and the ability to educate customers effectively (Required)Ability to prioritize customer satisfaction at every interaction (Required0Support store team in shared goals (Required)Bilingual abilities (Preferred)Additional InformationAt National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Our Benefits Include:

• Health & Dental Insurance
•  401k Retirement Savings
• Flex Spending Account
•  Generous Paid Time Off & Company Holidays
•  Parental Leave
•  Employee Eyewear DiscountFocus on

Professional Growth and Career Fulfillment:

Training Programs:

Develop your skills and knowledge with our comprehensive training offerings.

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Educational Courses:

Gain access to courses that support both your personal and professional development.

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Internal Promotions:

We emphasize career advancement from within, so you'll have opportunities to grow with us long-term. At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly! We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.