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Sales Support/Customer Service Rep
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Christensen Machine Inc
Menominee, MI (In Person)
$42,640 Salary, Full-Time
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Job Description
Full Time -
Sales Support/Customer Service Rep Job Duties:
Handle inbound phone lines and call transfers Make outbound and receive inbound customer order calls and emails Enter customer orders into ERP system Assist customers with industrial tool & equipment questions/inquiries Assist all departments in their general duties and responsibilities as needed Accurate database entry Work with the purchasing dept on expediting purchase orders Crosstrain to cover co-worker absences Work toward continuous quality improvement Stay current with industry computer software Uphold, support, and promote all company policies and procedures Light housekeeping and other miscellaneous duties as neededQualifications:
- Intermediate experience using software programs including Microsoft Word and Excel required
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees of the organization
- Previous experience working in a team-based office setting
- Strong verbal and written communication skills
- Background in machining helpful
- Valid Drivers License and excellent driving record
- Ability to load/unload trucks and lift up to 70 lbs
- Forklift certification required - will train if necessary
- Prior ERP system experience a plus.