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Job Description
Inside Sales & Office Support Representative Chill Brothers
LLC - 4.1
Durham, NC Job Details Full-time 2 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off Career development plan Vision insurance 401(k) matching Employee discount Professional development assistance Opportunities for advancement Life insurance Referral program Qualifications Computer operation Teamwork Administrative experience Time management Office experience Full Job Description Position Summary Alternative Aire is seeking a motivated and customer-focused Inside Sales & Office Support Representative to join our team. This position is responsible for generating revenue opportunities by converting customer inquiries, unsold estimates, maintenance customers, and marketing leads into booked appointments and qualified sales opportunities. The ideal candidate is organized, professional, comfortable on the phone, and driven by performance. In addition to inside sales responsibilities, this role will provide administrative support to ensure smooth day-to-day office operations. Key Responsibilities Inside Sales & Lead Generation Make outbound calls to past customers, maintenance members, open estimates, unsold opportunities, and marketing leads. Identify customer needs and route opportunities to the appropriate department. Schedule qualified HVAC sales appointments and estimate opportunities. Follow company call scripts, booking standards, and sales processes. Accurately document customer information, equipment details, concerns, and appointment notes. Follow up on aging estimates, unscheduled opportunities, cancelled calls, and inactive leads. Maintain knowledge of company services, memberships, promotions, and replacement options. Support company revenue goals by maximizing lead conversion opportunities. Customer Service Deliver a professional and positive customer experience during every interaction. Set clear expectations regarding appointment windows, technician arrival times, and next steps. Address customer concerns and escalate issues to management when appropriate. Maintain a high level of customer satisfaction and professionalism. Administrative & Office Support Assist with general office and administrative duties as assigned. Maintain accurate customer records and documentation within company systems. Support the Service, Install, Operations, and Management teams as needed. Assist with reporting, special projects, data cleanup, and process improvement initiatives. Perform additional duties as assigned. Qualifications Strong verbal and written communication skills. Professional phone etiquette and customer service skills. Strong organizational and time management abilities. Ability to multitask and work in a fast-paced environment. Detail-oriented with strong follow-through. Proficient computer skills and ability to learn new software systems. Ability to learn HVAC terminology, products, and services. Positive attitude and team-oriented mindset. Preferred Qualifications Previous inside sales, customer service, dispatch, call center, or administrative experience. Experience in HVAC, plumbing, electrical, or other home service industries preferred. Experience with ServiceTitan or similar CRM software preferred. Experience with outbound calling, membership programs, estimate follow-up, or lead generation preferred. Performance Expectations Success in this role may be measured by : Qualified leads booked Lead conversion rates Revenue opportunities generated Outbound call activity Estimate follow-up completion Customer satisfaction Accuracy of customer records and notes Responsiveness and support of office operations Compensation & Benefits Competitive hourly pay Performance-based incentive opportunities Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off (PTO) Paid Holidays Career Growth Opportunities Employee Discounts Physical Requirements Prolonged periods of sitting and working at a computer. Ability to communicate effectively by phone and in person. Ability to occasionally lift up to 25 pounds. Ability to work in an office environment for extended periods. Equal Opportunity Employer Alternative Aire is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local law.
Benefits:
401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance Application Question(s): Do you have a valid Driver's License?
