The Product Support Sales Representative (PSSR) will be responsible for improving the business success of our customers through face-to-face contact and knowledge of their operation and needs. The primary objective of the PSSR is to build relationships and establish a true partnership that will make our customers more successful by anticipating and/or recognizing their needs and supplying parts, small equipment and setting up service for their equipment. The territory for this position is Northwestern North Dakota.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for the coverage, retention, development, and customer satisfaction within your assigned territory Responsible for selling parts, service, and small whole goods within your assigned territory Utilize CRM program to prepare equipment quotes and organize time Work with the PSSR Manager to develop territory and promote General Equipment and Supplies Inc Work with parts department, service department and territory salesman to keep customers up and running efficiently Identify new customers within assigned territory to promote GES growth Perform the necessary functions required for machine or equipment service and/or parts quotes i.e. undercarriage evaluations, G.E.T evaluations, fit ups, record keeping, and recommendations Attend educational and training programs covering company policies, department objectives, products services and programs, professional salesmanship and personal growth Responsible for keeping accurate expense records and tracking them online weekly Ability to balance the business needs and goals of the company while looking out for the best interests of our customers
JOB REQUIREMENTS
Must share our
Core Values:
Do the Right Thing, Be Curious, Have Passion, and Be Innovative A background in construction, aggregate and/or heavy construction equipment is recommended but not required Minimum of 2 years' experience in sales, service, or parts in heavy construction or product support Requires a valid driver's license and the ability to maintain an insurable driving record A high computer comfort level and with knowledge in Microsoft Word, Excel, & Outlook. Will be trained on business software and CRM software Must have a positive mental attitude Must have excellent customer service skills, both internal and external customers Be personable, highly motivated, reliable, ethical, and able to adapt to all forces around them, customers, suppliers, coworkers, and manufacturers Attain short- and long-term objectives through good time management and planning Strong interpersonal skills and oral/written communication skills Organizational skills with ability to effectively manage multiple projects Must be willing to attend training to develop an expertise in all areas of GES products offered
COMPANY BENEFITS
(•certain benefits are adjusted based on position) Health FSA HSA w/ Employer Contributions Dental Vision Life / AD&D / Critical Illness 401k + Company Match PTO Accrual Paid Holidays Prescription Safety Glass Reimbursement Safety Boot and Cold Weather Gear Reimbursement Employee Assistance Program Uniform/Clothing Allowance Annual Tool Allowance Employee Events Fuel Your Passion Reimbursement Additional Job-Related Education and Trainings Short/Long Term Disability - Employer Paid FSA HSA w/ Employer Contributions
NATURE AND SCOPE OF JOB
Requires sitting, standing with periodic lifting, walking, standing, bending, stooping, and stretching. Requires ability to push, lift, pull, and/or carry 10 lbs. or more. The PSSR must live within the boundaries of the branch territory and daily travel is a requirement. The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required. Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
