People & Culture Lead

People & Culture Lead at Edikted People & Culture Lead at Edikted in West New York, New Jersey Posted in 8 days ago.

Type:

full-time

Job Description:

People & Culture Lead At the center of a high-energy store environment, the People & Culture Lead plays a key role in shaping the team and customer experience. This role supports employee engagement, development, and customer service execution on the floor. You'll partner closely with the Assistant Store Director

• People & Culture to build a strong, engaged team while ensuring every customer interaction reflects the energy and standards of the brand.

What You'll Do Lead the Customer Experience Deliver and uphold a best-in-class, on-brand customer experience on the sales floor Act as a role model for service, energy, and customer connection Support the team in creating engaging, authentic interactions that drive loyalty and conversion Help identify opportunities to improve the overall customer journey Drive Sales Through People Support execution of sales strategies and in-store initiatives Contribute to a dynamic and engaging store environment that drives performance Support clienteling and customer retention efforts Help connect team behaviors to business results Support Team Development Assist in training new hires and reinforcing service expectations Provide ongoing feedback to support team growth and consistency Help foster a positive, inclusive, and high-energy team environment Recognize strong performance and reinforce a culture of accountability Support Total Store Success Act as a visible, hands-on leader-on-duty on the sales floor Support the team in delivering a seamless, engaging customer experience Provide real-time feedback and guidance to maintain strong execution standards Partner with Brand Experience and Operations teams to ensure alignment Train and coach team members on customer experience standards Reinforce consistency in execution through clear communication and feedback Support the development of future talent within the store Lead opening and closing execution

• Ensure all opening and closing procedures are executed flawlessly, including team readiness, operational checks, store security, and setting the tone for daily success Who You Are 1+ years of training, people development, or retail supervisor experience Passionate about people, customer experience, and fashion Comfortable working in a fast-paced, high-volume environment Strong communicator and team collaborator who can coach, motivate, and connect with others Energetic, adaptable, and solutions oriented Team-focused with a strong sense of ownership and accountability Flexible and ready to work nights, weekends, and holidays Reporting Structure Reports to: Assistant Store Director•

People & Culture Direct Reports:

None Why You'll Love It Here Growth

• We're growing fast, and we want you to grow with us Team
• Work with passionate, creative, and driven people Energy
• No two days are the same-new drops, new trends, new opportunities Impact
• What you do directly shapes both the team and the customer experience If you're ready to lead with energy, inspire a team, and build something unforgettable-we want to hear from you.

Apply now and let's make it happen.