Job Description
Rack Clerk-Eldorado Caesars Entertainment - 3.6 Reno, NV Job Details Full-time 1 day ago Qualifications Writing skills Basic math Employee relationship building English High school diploma or GED Productivity software Full Job Description
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission :
"Create the Extraordinary" Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence." Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY
Responsible for assisting guests with all aspects of room requests and general information, and running all required reports. HOW YOU WILL CREATE THE EXTRAORDINARY
Coordinate room distribution and balance of room types Ensure room activity is appropriately and accurately compiled Track and correct room discrepancies between Housekeeping and the Front Desk Ensure rooms are assigned according to set policies and procedures Review daily arrival list, assign rooms and suites close together (when possible) for groups and multiple reservations Review three (3) day arrival list and complete room blocking for future arrivals Enter room assignments and changes into the computer as they occur Complete and distribute appropriate forms for each transaction implemented Create computer reports noting room activity and availability as specified in the Front Desk manual Cancel all non-guaranteed reservations at specified times Answer office phone lines and direct calls appropriately, or handle situation if capable and authorized Fulfill pre-registration duties as needed and when time permits Review credit limit report for both cash and credit cards and call for additional authorization for referrals and denials and advise Shift Supervisor of any problems Check out and update express checkouts Perform front desk clerk duties when needed and required Advise Housekeeping and Engineering of room repairs or problems Run reports as needed Verify out of order/off the market rooms daily Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned WHAT YOU WILL NEED
Ability to perform basic math Ability to understand and comply with all Company and departmental rules, regulations, policies and procedures Ability to establish and maintain effective working relationships with staff and Guests Good working knowledge of computer software to include MS Word, Excel General Office Experience Preferred High School diploma or equivalent ADDITIONAL REQUIREMENTS
Work may be performed in an area, which may be unusually noisy and crowded Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high Normal sense of smell, touch, sound and vision range Eye/hand coordination and manual dexterity Work area is subject to variable temperatures May be subject to smoking environment and moderate noise GUEST SERVICE
(INTERNAL/EXTERNAL) STANDARDS
Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS
Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed. TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
