Customer Service Retail Sales Associate - Part Time

Overview:

The Customer Service Retail Sales Associate is the first connection the customer makes to LUCID. You provide the LUCID Experience that reinforces our brand and furthers our reputation. You are here to connect to our customers, allow them to be seen, feel a connection and provide them with the best products available to them. Why this position exists at

LUCID:

The Cannabis Specialists is the face of LUCID. You are the first connection the customer makes to LUCID. You provide the LUCID Experience that reinforces our brand and furthers our reputation. You are here to connect to our customers, to allow them to be seen and provide them with the best products available to them. You are a supporting partner to the intake and distribution team that allows us to keep to the store in high functioning order.

Primary Area of Responsibility:

Customer Service / LUCID Experience Reception and ID Verification check Vendor Verification and Appointment check Cannabis Recommendation Customer Support Product Knowledge Sales / Promotions Cash / Transaction Management Station Management Inventory Station Counts Inventory Station Restock Display Support Fresh Flower Swaps Display Card Audits Display Stock & Fluff Cleaning Support Store and Station Sanitation Store and Station Cleaning & stocking

Goals Requirements:

Support the success of your team members Positively Impact Every Customer Provide the customer with the best product options at the best cost to the customer Support the positive growth of the LUCID company and community

Behavioral Requirements:

Rule 1: Don't be a dick.

Integral:

You are accountable to your position, the authority & responsibilities it holds

Example:

Be the positive example your team members reference

Doer:

You look for answers, and ways to improve and make it happen

Honest:

You know yourself, and encourage others to do the same

Human:

You are forgiving of yourself and others Training Requirements Position Specific FOH - (RIP/ROV) Certified FOH - (CSO)

Certified Cannabis Basics Security & Safety Protocols Ongoing LUCID & Cannabis Training Work Requirements:

Must have or acquire Cannabis Agent Card. Willing to Learn & Grow Can lift 10 lbs over head Over Communicate Clean & Reset your station for success Must be able to stand for min 4-6 hours at a time

PT:

Available Minimum 4 days, work minimum 3

FT:

Available Minimum 5 days, work minimum 4 Required Skills /

Abilities:

Customer Service Retail Services Cash Management Proficient w/ Mac & electronics Proficient app usage: Zoom, Groupme + Flexible availability