Customer Experience Associate - Cycling Retail

Customer Experience Associate

• Cycling Retail 3687 Walden Avenue, Lancaster, NY 14086 $17
• $24 an hour
• Part-time, Full-time $17
• $24 an hour
• Part-time, Full-time Full job description

Job Title:

Customer Experience Associate

• Tom's Pro Bike (Lancaster, NY)

Location:

Lancaster, NY (hiring all locations)

Job Type:

Seasonal, Part-Time, Full Time Salary:

$17

• $24 per hour, depending on prior experience

About Us:

Tom's Pro Bike has been serving the cycling community for over 25 years, providing expert-level service and high-quality products to cycling enthusiasts of all levels. Located in Orchard Park, NY, we specialize in premium bicycles, gear, and accessories. As a trusted name in the cycling industry, we take pride in helping our customers achieve their cycling goals while offering top-tier customer service.

Position Overview:

Tom's Pro Bike is seeking energetic, enthusiastic, and customer-focused Seasonal Sales Associates to join our team. As a high-end retail sales employee, you will be the face of our store, assisting customers with their cycling needs and helping them find the perfect products to match their lifestyle. This is a fantastic opportunity for individuals passionate about cycling and outdoor recreation, and who enjoy a dynamic, customer-focused retail environment.

Key Responsibilities:

Customer Service Excellence:

Greet and engage customers in a friendly and professional manner, offering personalized advice and assistance to ensure a positive shopping experience.

Product Knowledge:

Stay well-informed about the latest cycling products, including high-end bikes, apparel, accessories, and parts. Provide expert advice on product features, benefits, and specifications.

Sales & Upselling:

Actively assist customers with product selection, striving to meet sales goals while promoting add-ons and accessories. Upsell high-quality products to enhance the customer's cycling experience.

Inventory Management:

Assist with receiving and stocking products, ensuring shelves are properly organized and product displays are visually appealing.

Store Maintenance:

Keep the store clean, organized, and well-maintained to ensure an excellent shopping environment.

Team Collaboration:

Work closely with other team members to ensure smooth store operations, providing support during peak times.

Customer Education:

Educate customers on bike maintenance, fitting, and gear usage, helping them feel confident and knowledgeable about their purchases.

Cash Handling:

Process transactions accurately using the point-of-sale (POS) system and handle customer returns or exchanges in a professional manner.

Qualifications:

Passion for cycling and outdoor recreation, with a strong knowledge of cycling equipment and accessories (preferred but not required). Prior retail or sales experience in a customer-facing role (preferred). Excellent communication and interpersonal skills, with a strong ability to engage with customers. Ability to work in a fast-paced, high-energy environment while maintaining attention to detail. Ability to lift and move bicycles and other merchandise up to 50 lbs. Flexible availability, including weekends and holidays. Positive attitude, team player, and a strong work ethic. Why Join Us? Work in a dynamic, team-oriented environment with a focus on customer satisfaction. Gain exposure to high-end cycling products and industry trends. Full pro-deal access across all in-house cycling brands. Exclusive discounts on lift tickets to prominent downhill bike parks along the East Coast. Partnerships with local ski shops, offering year-round employment opportunities in the outdoor industry. Competitive hourly rates of $17

• $24 per hour, depending on experience.

Discount on merchandise for employees. Opportunity to develop knowledge and skills in the cycling and outdoor recreation industry through working alongside seasoned cycling experts and brand representatives. How to

Apply:

If you are passionate about cycling and looking for an exciting opportunity to work in a fast-paced retail environment, we want to hear from you! Please submit your resume and a brief cover letter outlining your interest in the position.

Job Types:

Full-time, Part-time, Seasonal Pay:

$17.00

• $24.00 per hour Expected hours: 15
• 35 per week

Benefits:

Employee discount Flexible schedule

Shift:

4 hour shift 8 hour shift Day shift Application Question(s): Please describe, if any, of your previous experience working within the outdoor industry. If you have not worked in a bicycle shop, please tell us briefly about any retail experience you have had (company you worked for, job responsibilities).: Please give us an anecdote from your life, which demonstrates your resourcefulness

Work Location:

In person

Job Types:

Full-time, Part-time Pay:

$17.00

• $24.00 per hour Expected hours: 10
• 40 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Shift:

Day shift Evening shift Morning shift Ability to

Relocate:

Lancaster, NY 14086: Relocate before starting work (Required)

Work Location:

In person