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Dispensary Agent - Full Time (Closing Required)
Job
Klutch Cannabis
Columbus, OH (In Person)
Full-Time
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Job Description
Klutch's mission is to provide the best in class patient experience, and is seeking passionate and personable Dispensary Agents to join our team. An ideal candidate has extensive cannabis product knowledge and customer service experience. The Dispensary Agent is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, provide informed and accurate descriptions of our products, and operate with a high level of accuracy in a fast-paced environment.
Responsibilities:
- Deliver best-in-class customer experience while maintaining operational integrity and compliance throughout the store
- Guide customers through sales transactions while offering advice and knowledge as needed or requested
- Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained
- Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
- Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedure
- Continuously develop product knowledge to offer customers the most up-to-date information and advice
- Respond to customer inquiries in store, online, and over the phone
- Accurately use and maintain the point of sale (POS) system in person and over the phone
- Accurate cash handling, customer cart management, and ringing of customer transactions
- Accurate and timely data entry of customer
- Strive to achieve team and individual performance goals
- Verify proper paperwork, documentation, and required identification for customers
- Report any observed inconsistencies or hazards to Store Leadership
- Maintain a clean, organized, safe and inviting store environment
- Complete store opening and closing checklists
Qualifications & Requirements:
- Knowledgeable of cannabis basics including products, strains, and consumption methods
- Retail sales or customer service experience of 1-3 years, preferably in cannabis industry
- Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the dispensary's guests
- High School diploma or General Education Development (GED) required.
- Minimum 21 years of age
- Must possess valid driver's license or state ID
- Must pass any and all required background checks