Caesars Rewards Lead

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

The Lead Representative is responsible for coordinating operations on the front line to ensure that the shift runs smoothly and efficiently and delivers above average guest service consistently throughout the shift The Lead Representative will lead by example and act as a role model to fellow teammates by maintaining an upbeat and positive attitude, showing respect to teammates, being a team player and using outstanding guest service skills when interacting with guests Lead Representatives will be willing to provide assistance to the team in their efforts to successfully achieve all Company and Department goals The Lead Representative will communicate any issues or problems regarding teammates, guests, or policies and procedures to the Supervisor and/or Manager for resolution Lead Representatives will welcome and greet guests at the Caesars Rewards Center. Must maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits Offer and promote the Caesars Rewards Visa card and successfully meet the minimum established monthly goals for Visa acquisition Provide accurate information to guests regarding property promotions & events and direct marketing offers "Suggest" and recommend to the guest's various venues, outlets and amenities to enhance the guest's experience while on property Create fun and excitement while interacting with team members and guests Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome The Lead Representative will be capable of and willing to train all teammates on processes, policy & procedure, new initiatives, promotions, and Caesars Rewards benefits Be able to take direction and coaching from Supervisors in an upbeat and positive manner Embrace the changes that are routinely made in a marketing program that continues to evolve and grow Comply with all Caesars Rewards Department policies & procedures and Caesars Rewards brand standards Maintain data integrity and confidentiality when working with guest accounts Comply with all Internal Control policies and procedures Comply with all state, federal and tribal regulatory policies and procedures Maintain data integrity and confidentiality of all customer information Comply with all state, federal and regulatory policies and procedures Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk Able to continuously stand and maneuver in confined areas Able to lift and/or carry objects weighing up to 30 pounds Able to stand for long periods of time Able to meet service standards throughout the shift Able to respond to visual and auditory cues Able to work in areas containing secondhand smoke Able to work in noisy environment Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies

HOW YOU WILL CREATE THE EXTRAORDINARY

Physical, Mental & Environmental Demands:

Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk Able to continuously stand and maneuver in confined areas Able to lift and/or carry objects weighing up to 30 pounds Able to stand for long periods of time Able to meet service standards throughout the shift Able to respond to visual and auditory cues Able to work in areas containing secondhand smoke Able to work in noisy environment Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies

WHAT YOU WILL NEED

Qualifications:

High school diploma or GED Previous experience in a customer contact position with leadership skills Able to type 40 WPM and navigate several computer programs at one time Able to maintain composure and provide excellent guest service under difficult circumstances Must be able to work any day of the week and any shift Must be at least 21 years of age Must be able to read, write, speak, and understand English Must be able to get along with teammates and work as a team Must be able to meet appearance standards as outlined in the Employee Handbook Must be detail oriented and have ability to multitask in an efficient manner Must be able to receive and accept directions and instruction in a positive and cooperative manner

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Caesars Rewards Lead 3.6 3.6 out of 5 stars Chandler, OK 74834 Full-time Caesars Entertainment 5,735 reviews Full-time

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

The Lead Representative is responsible for coordinating operations on the front line to ensure that the shift runs smoothly and efficiently and delivers above average guest service consistently throughout the shift The Lead Representative will lead by example and act as a role model to fellow teammates by maintaining an upbeat and positive attitude, showing respect to teammates, being a team player and using outstanding guest service skills when interacting with guests Lead Representatives will be willing to provide assistance to the team in their efforts to successfully achieve all Company and Department goals The Lead Representative will communicate any issues or problems regarding teammates, guests, or policies and procedures to the Supervisor and/or Manager for resolution Lead Representatives will welcome and greet guests at the Caesars Rewards Center. Must maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits Offer and promote the Caesars Rewards Visa card and successfully meet the minimum established monthly goals for Visa acquisition Provide accurate information to guests regarding property promotions & events and direct marketing offers "Suggest" and recommend to the guest's various venues, outlets and amenities to enhance the guest's experience while on property Create fun and excitement while interacting with team members and guests Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome The Lead Representative will be capable of and willing to train all teammates on processes, policy & procedure, new initiatives, promotions, and Caesars Rewards benefits Be able to take direction and coaching from Supervisors in an upbeat and positive manner Embrace the changes that are routinely made in a marketing program that continues to evolve and grow Comply with all Caesars Rewards Department policies & procedures and Caesars Rewards brand standards Maintain data integrity and confidentiality when working with guest accounts Comply with all Internal Control policies and procedures Comply with all state, federal and tribal regulatory policies and procedures Maintain data integrity and confidentiality of all customer information Comply with all state, federal and regulatory policies and procedures Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk Able to continuously stand and maneuver in confined areas Able to lift and/or carry objects weighing up to 30 pounds Able to stand for long periods of time Able to meet service standards throughout the shift Able to respond to visual and auditory cues Able to work in areas containing secondhand smoke Able to work in noisy environment Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies

HOW YOU WILL CREATE THE EXTRAORDINARY

Physical, Mental & Environmental Demands:

Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk Able to continuously stand and maneuver in confined areas Able to lift and/or carry objects weighing up to 30 pounds Able to stand for long periods of time Able to meet service standards throughout the shift Able to respond to visual and auditory cues Able to work in areas containing secondhand smoke Able to work in noisy environment Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies

WHAT YOU WILL NEED

Qualifications:

High school diploma or GED Previous experience in a customer contact position with leadership skills Able to type 40 WPM and navigate several computer programs at one time Able to maintain composure and provide excellent guest service under difficult circumstances Must be able to work any day of the week and any shift Must be at least 21 years of age Must be able to read, write, speak, and understand English Must be able to get along with teammates and work as a team Must be able to meet appearance standards as outlined in the Employee Handbook Must be detail oriented and have ability to multitask in an efficient manner Must be able to receive and accept directions and instruction in a positive and cooperative manner

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.