Customer Service/Sales Support Representative

Customer Service Sales Support Full-time Summary:

Nassau Provisions Kosher Foods Inc., a local Long Island Food Distributor, is seeking an experienced customer service professional with 2+ years of proven experience in a customer service role. This ideal candidate will need a sales support background and strong Microsoft Excel skills. This individual will be responsible for answering incoming calls and responding to emails timely, handling customer/sales team questions or complaints, processing return authorizations and credits. This role requires the qualified candidate to possess a polished and professional demeanor, work independently as well as part of a team, with a strong focus on attention to detail while remaining highly efficient.

Final Assigned Shift:

After 90 days of training: Monday through

Thursday:

11am

• 8pm

Sunday:

• 2pm•8pm•remote Training hours for first 90 days: Monday through

Thursday:

11 am

• 7:30pm and Friday 8am
• 4:30pm

Responsibilities/Job Duties:

• Process and/or modify customer's orders
• Provide answers and support to our customers
• Sales team inquiries
• Answer incoming calls and respond to emails timely
• Generate price lists and other necessary reports
• Process customer return authorizations and credits
• Prompt investigations regarding missing merchandise
• Assist the Accounts Receivable team with customer deductions
• Process vendor credits and free fills
• Create new customer accounts

Required Qualifications:

• Experience with Microsoft Office Suite with strong Excel skills highly preferred
• Good telecommunication skills, i.e. polished and professional demeanor, excellent active listening skills.
• Strong attention to detail We are an equal employment opportunity employer!

Job Type:

Full-time Pay:

$22.00

• $25.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Experience:

Sales support: 2 years (Preferred)

Microsoft Excel:

2 years (Preferred) Customer service: 2 years (Required) Ability to

Relocate:

Holtsville, NY 11742: Relocate before starting work (Required)

Work Location:

In person