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Job Description
A&Z Strategies is searching for a Verizon Team Member in California, a professional who sees customer challenges as opportunities for elegant resolution. As a Verizon Team Member, you'll apply your witty intellect and corporate acumen to Verizon's full product catalog, designing bespoke bundles that don't just meet needs but anticipate them. As a Verizon Team Member, you're the strategic connector between Verizon's next-gen network and the neighborhoods it serves. Whether guiding a remote worker to gigabit Fiber or bundling mobile with whole-home Wi-Fi, the Verizon Team Member will own their territory, their metrics, and their mission: frictionless adoption, every time. Why the Verizon Team Member Role Matters You ensure no one drowns in a sea of slow loading times or poor connectivity. The Verizon Team Member is the lifeguard for the digital ocean, blowing the whistle on lag and throwing a life preserver of high-speed internet to customers who are struggling to stay afloat. Key Responsibilities of the Verizon Team Member Coordinate service enrollments and activations by guiding customers through wireless, internet, and bundled options using digital and phone-based channels. Build and manage a qualified lead pipeline through CRM tools, outreach campaigns, and strategic follow-ups. Track performance metrics, including activations, feedback, and upsell conversions, to support campaign goals and service optimization. Maintain CRM records with precise logs of customer preferences, service milestones, and engagement history. Collaborate with internal teams to resolve service issues, align messaging, and ensure timely delivery across Verizon's full product suite. Monitor customer behavior and market trends to recommend service enhancements and identify upsell opportunities. What We're Looking For in a Verizon Team Member Experience in direct sales, customer engagement, or service coordination, ideally within telecom, retail, or subscription-based environments. Clear communicator with the ability to simplify service options, guide customers through enrollment, and support confident decision-making. Proficient in CRM platforms and digital tools used for workflow management, performance tracking, and campaign visibility. Self-driven, organized, and results-focused—thrives in fast-paced environments and contributes with a proactive, team-first mindset.