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Inside Sales Associate
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Indcon, Inc.
Greer, SC (In Person)
$70,000 Salary, Full-Time
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Job Description
Indcon is a fast growing, nationwide business-to-business distributor of industrial and commercial construction and maintenance products. Companies of all sizes, from multinational manufacturing operations to independent family contractors, rely on and work together with Indcon to fulfill product needs across a broad spectrum of applications. Job Summary Inside Sales Associates play a critical role as a first point of contact for both new and existing customers. Excellent customer service is an expectation, not a goal, and Inside Sales Associates demonstrate that to every customer throughout each interaction. Inside Sales Associates are expected to meet sales related KPIs including retention and satisfaction numbers. Some direct responsibilities include but are not limited to: handling incoming calls and routing to appropriate team members when required, initial responses to customer inquiries, providing quotations, general order processing, proactively updating customers on order and shipment statuses, close collaboration with warehousing, purchasing, and account management teams to ensure efficient workflow, processing customer returns, assisting with order pulling and return check-in as required. Requirements Genuine interest in providing excellent customer service and problem solving Good time management skills and a comfort working under both time constraints and pressure Well developed communication skills, both verbal and written Inside sales skills including but not limited to information and contact gathering, prospecting, etc. Critical thinking skills and the ability to coordinate as part of a team Experience working within accounting, CRM, or ERP systems a plus Spanish language skills a plus