Tennis Pro Shop Attendant

POSITION SUMMARY

The Tennis Pro Shop Attendant is responsible for delivering exceptional guest service while supporting the daily operations of the Tennis Pro Shop at The Sea Pines Resort. This position serves as a key point of contact for resort guests, members, and visitors by assisting with retail sales, court reservations, tennis programming, and maintaining a welcoming and professional environment aligned with luxury hospitality and Forbes Travel Guide service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Welcome guests, members, and visitors in a warm, professional, and engaging manner at all times. Assist guests with court reservations, tennis lesson bookings, clinic registrations, and general tennis inquiries. Accurately process retail purchases, court fees, and program transactions using the point-of-sale system. Maintain cleanliness, organization, and presentation standards throughout the Tennis Pro Shop and surrounding areas. Merchandise retail products including apparel, racquets, accessories, and tennis equipment. Answer phone calls and emails professionally and efficiently. Assist with inventory management including receiving, stocking, pricing, and organizing merchandise. Support tennis events, tournaments, clinics, camps, and resort activities as needed. Maintain knowledge of resort amenities, dining outlets, activities, and local attractions to better assist guests. Ensure all guest interactions reflect The Sea Pines Resort standards of luxury hospitality and Forbes-level service. Assist with opening and closing procedures including cash handling and operational checklists. Work collaboratively with Tennis Professionals and other resort departments to ensure a seamless guest experience. Follow all company safety, appearance, and operational standards and procedures. Perform additional duties as assigned by leadership.

QUALIFICATIONS

Previous retail, hospitality, recreation, or customer service experience preferred. Tennis or sports-related experience is a plus, but not required. Strong communication and interpersonal skills. Ability to work in a fast-paced luxury resort environment. Professional appearance and demeanor required at all times. Basic computer and point-of-sale system knowledge preferred. Ability to work flexible schedules including weekends, holidays, and evenings. Must be dependable, organized, and guest-focused.

PHYSICAL REQUIREMENTS

Ability to stand and walk for extended periods of time. Ability to occasionally lift and carry up to 25 pounds. Ability to work both indoors and outdoors in varying weather conditions.

WHY JOIN THE SEA PINES RESORT

The Sea Pines Resort offers team members the opportunity to work in a world-class luxury resort environment dedicated to excellence, hospitality, and unforgettable guest experiences. Located on Hilton Head Island, The Sea Pines Resort provides a culture focused on service, growth, and professional development. The Sea Pines Resort is an Equal Opportunity Employer and participates in E-Verify.