Marina Attendant

GENERAL JOB

DESCRIPTIONResponsible for assisting guests meet fishing and lake usage needs.

DUTIES AND RESPONSIBILITIES

Launches and moors boats on lake and assists members and guests on how to guide crafts such as pontoon boats, kayaks, canoes, paddle boats and electric or gasoline motorboats. Instruct patrons on the correct operations of all rental boats and the rules and regulations for use of Fairfield Glade lakes. Assist or tow disabled boats to dock for repair. Refuel gasoline motors. Account for correct money transactions and cash drawer. Rent boats and equipment to members and guests. Log and handle all paperwork accurately. Notify Marina Supervisor of any repairs or maintenance issues. Monitor usage of facility (enforces rules and regulations). Ensure that all forms and waivers are properly signed and filed. Answer phones, handle situations and take correct telephone messages. Assist guests with issues that come up daily in regard to the Marina Department. Be familiar with FGCC policies and procedures that directly involve the marina operation and lake use. Keep the marina and surrounding area clean and maintained properly. Keep the beach in the best condition possible. Check Member and Guest cards. Stop people from possible personal injury or destroying property. Other duties as assigned.

EDUCATION AND EXPERIENCE

High School Diploma or GED Boating/Marina Equipment Experience a plus Fishery/Bait Experience a plus

REQUIRED SKILLS AND ABILITIES

Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Proficient with Microsoft Office Suite and Point of Sale software.

REQUIRED LICENSES AND/OR CERTIFICATES

Valid TN Drivers License. Tennessee Boaters Certification preferred

PHYSICAL REQUIREMENTS

Walking and standing for extended periods of time. Must be able to lift 50 pounds at a time (more with assistance)

HOSPITALITY

EXPERIENCEOur goal is to provide excellent guest service to our members, guests, team members and vendors at all times. Team members are expected to follow company established Hospitality Standards when dealing with others. Everyone should feel welcome, have a positive and entertaining experience, and be encouraged to return.