Sales Support Associate

Sales Support Associate Location:

Coppell, TX Company:

Cisco-Eagle, Inc. About Us Cisco-Eagle is a leading material handling systems integrator, delivering innovative equipment, systems, and services that keep warehouses and distribution centers running efficiently. Our solutions include conveyor systems, lifts, dock equipment, industrial carousels, storage racks, mezzanines, palletizers, stretch wrappers, and more—supported by expert repair, maintenance, and installation services. We offer more than just a job—we provide a rewarding career with competitive pay, comprehensive benefits, and a collaborative, professional culture. As a 100% employee-owned company (ESOP) , every team member has a stake in our success. Why Join Cisco-Eagle? Competitive salary and comprehensive benefits package Paid vacation and holidays 401(k) with company contributions Medical insurance Profit sharing and employee stock ownership (ESOP) A supportive, team-oriented workplace culture Position Overview We are seeking a detail-oriented and service-focused Sales Support Associate to join our Inside Sales team. This role supports both internal and external customers—including outside sales representatives, project managers, operations, and vendor partners—by ensuring accurate order processing, thorough documentation, and proactive communication throughout the order lifecycle. Key Responsibilities Serve as a central support resource for the sales and operations teams Handle inbound inquiries from customers and internal stakeholders Research product specifications, availability, pricing, and lead times with manufacturers as needed Accurately enter and manage sales orders within the ERP system Verify part numbers, pricing, freight terms, and shipping details Process order changes, revisions, and updates efficiently Issue order confirmations and review vendor acknowledgements for accuracy Track ship dates and record tracking information Communicate order status updates, delays, or discrepancies to appropriate parties Coordinate with purchasing, vendors, and operations to ensure timely fulfillment Assist with resolving order discrepancies and customer concerns in a professional manner

Desired Experience, Skills & Qualifications:

Experience in sales support, order processing, customer service, or inside sales environments Strong attention to detail and organizational skills Ability to manage multiple priorities and follow through to completion Experience with Microsoft Dynamics SL and CRM preferred Mechanical aptitude and ability to understand technical product specifications Excellent verbal and written communication skills Proficiency with Windows-based applications

Education & Experience:

High school diploma or equivalent; some college preferred Background in material handling equipment is a plus, but not required Additional Information Full-time position, Monday-Friday Background check required All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #ind1