GUEST SERVICES COORDINATOR- The Dump Luxe Outlet

GUEST SERVICES

COORDINATOR- The Dump Luxe Outlet

TEXAS FORTY FIVE NORTH, LP

Dallas, TX Job Details Part-time | Full-time From $17 an hour 2 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer communication Employee relationship building Full Job Description Full and Part Time positions available Provide the highest level of attention and service to our guests. Provide support from point of sale through delivery and any customer service post-delivery opportunities and ensure the stores profitability. Be a professional brand ambassador by assisting our internal and external customers. Responsible for delivery confirmation at point of sale and the '3 day out' delivery confirmation process by calling all guests scheduled for delivery 3 days prior to their scheduled delivery Responsible for auditing for accuracy, scanning and uploading all documents into DOMA i.e. sales orders, finance paperwork, and store closing reports. Open service orders - collect needed information, photos and add specifics for our Customer Service team. Enter approved even exchanges and attach needed photos, return authorization, or Warranty Protection Plan claim approvals, and complete credit memo forms as required. Convey accurate information to customers to ensure the highest quality service. Responsible for cash balancing at the end of each day. Actively participate in any investigations and/or Problem Solving projects and procure any evidence of research requests. Must be flexible with work schedules and be available as needed to work evenings, holidays, and weekends, with or without advance notices.

POSITION RESPONSIBILITIES

Answer incoming calls promptly and professionally. Schedule deliveries and customer pick up.

Responsible for CPU orders:

auditing, completing, and providing logs to Loss Prevention and to the Merchandising Manager. Days vary depending on the market. Answer incoming messages promptly via Podium platform and works with Guest Service Manager to resolve escalated customer issues. Checks and responds to customer voicemails daily Find quick resolutions to customer questions or missed opportunities. Schedule deliveries and customer pick up. Respond to incoming and perform outbound communications with the highest level of professionalism. Open and maintain service orders for customers, collect needed information as well as photos for our service department to review and follow-up. Assist customers with orders, take credit card payments, as well as perform cash balancing and DOMA filing. Problem solve for damaged items, delivered wrong, tagged wrong or entered wrong orders and partner with store leadership to resolve in the most profitable way. Understand and adhere to Company Policies as outlined in the Employee Handbook. Any other duties or responsibilities assigned by management. To thrive in this role, you should possess: The ability to create a "high-level" service environment for guests. A dynamic and outgoing personality. Effective communication skills, both written and verbal. Solid math and computer skills. Critical thinking ability to solve problems and make quick decisions in a fast-paced environment. Strong interpersonal relationship skills. Flexibility with work schedules, including availability for evenings, holidays, and weekends. A high school diploma. Previous customer service experience and/or call center experience.

BENEFITS + PERKS

Generous paid time off beginning within the first 120 days Employee discount on already great deals Career growth & supportive leaders Medical (High Deductible plans offer company paid HSA contributions), Vision, Dental, company paid Basic Life plus Supplemental Life Insurance, Dependent Life Insurance available. Short Term and Long-Term Disability plans Legal Resources Plan and Flexible Spending Accounts 401(k) retirement plan/company contribution

Company Values, Purpose and Mission:

Our Values :

Respect. Quality. Grit. Growth.

Our Purpose:

Inspire Ourselves & Community to Never Settle on

Quality, Value & Service Our Mission:

To Become the Most Trusted Furniture Company. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. We encourage applications from people of all backgrounds. Qualified applicants will receive consideration for employment without regard to these factors .