Parts Counter Sales Associate

Parts Counter Sales Associate Kirby Smith paid holidays, long term disability, 401(k) United States, Texas, Hewitt 1151 Enterprise Boulevard (Show on map) May 08, 2026 Who We Are Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family! Parts Counter Sales Associate Benefits Above-Average Industry Pay
Comprehensive Benefits Package (including Medical/Dental/Vision)
401K Plan with Company Match
Generous PTO Package/Paid Holidays
Short/Long Term Disability
Growth Opportunities
Paid Training
Family-owned and Operated
Health and Wellness Additional Parts Counter Sales Associate Benefits Incentive Program
Uniforms provided Parts Counter Sales Associate Position Purpose Responsible for facilitating parts orders from internal and external customers by managing inbound and outbound communications with timely follow-up, driving customer satisfaction, creating lifetime relationships, delivering consistent results, and being an indispensable resource. Parts Counter Sales Associate Essential Functions Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
Greets customers as they enter the branch
Promptly answers incoming phone calls in a professional manner
Processes parts orders from all methods of communication
Maintains accurate records of customer transactions in the computer system
Follows up on vendor back orders and processes vendor invoices promptly
Follows up on vendor part returns to ensure credit is received
Promotes continuous employee and customer satisfaction to achieve unparalleled customer service
Maintains a good understanding of all product lines supported
Reads and understands parts manuals, serial number breaks, parts substitutions, campaigns, etc.
Exhibits professional demeanor in dress, speech, and behavior
Follows up with customers regarding order status and back-order fulfillment.
Maintains a clean and presentable workspace by keeping up with general housekeeping daily
Provides occasional assistance with parts deliveries as needed, ensuring timely and accurate delivery
Ensures consistent and reliable on-site attendance
Performs other job-related duties as assigned Parts Counter Sales Associate Minimum Qualifications High School Diploma or Equivalent
One (1) year of parts experience, preferably in the heavy equipment or related industry
Must possess a valid driver's license and maintain an acceptable driving record
Ability to speak, read, and write in English
Excellent verbal and written communication skills
Must possess basic knowledge and understanding of construction equipment and operating systems, such as hydraulic and electrical systems Parts Counter Sales Associate Physical Requirements Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
Physical ability to stand and walk throughout the workday
Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition This position is considered a safety-sensitive position. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.