Preloved Pro Lead

Preloved Pro Lead Preloved LLC Provo, UT Job Details Full-time $14 - $20 an hour 12 hours ago Benefits Paid time off Employee discount Professional development assistance Flexible schedule Qualifications Revenue growth Customer communication Maintaining an organized workspace Operations management Visual merchandising Event coordination Staff scheduling Employee orientation Mid-level Performance management Team development Cash register Store opening/closing procedures Social media platforms Team management Task prioritization Merchandising display arrangement Clean workspace maintenance Escalation handling Retail management Leadership Overseeing training Staff development Full Job Description About Preloved Preloved is a Finnish-inspired resale marketplace where sellers rent weekly booths to showcase their curated secondhand items. Think boutique thrift — clean, rotating, and community-driven. We handle the foot traffic, marketing, and in-store experience so sellers can focus on bringing great inventory. With locations across multiple states and growing fast, we're looking for a Pro Lead who can own the daily operations of a store and keep it running at the standard our sellers and shoppers expect. The Role This is not a cashier job with a fancier title. The Pro Lead is the person who owns the floor. You're responsible for making sure the store looks right, runs right, and feels right — every single day. You'll lead the Preloved Pro team through coaching, training and 1-on-1's to help ensure each shift is carried out correctly and fully, ensure booths are polished and presentation-ready, manage the daily rhythm of operations, and be the first person to spot and fix anything that doesn't meet our standards. Your Area Lead is focused on driving booth utilization, building seller pipelines, planning events, and growing revenue. Your job is to make sure the foundation underneath all of that is solid. When the store is clean, the booths look great, the team is engaged, and sellers are happy, that's because of you.

Think of it this way:

the Manager builds the strategy. You execute the standard. What You'll Own Store Presentation & Booth Standards Ensure every booth is polished daily: items hung properly, displays organized, signage correct, and booths visually inviting Walk the floor every time you're in store to catch and correct presentation issues before they become habits Coach Preloved Pros in real time on what a polished booth looks like and hold them to that standard Maintain store cleanliness to boutique standards — fitting rooms, kids corner, checkout, walkways, everything Daily Operations Execute and enforce opening and closing checklists every day Run the register, welcome shoppers and sellers, polish booths, maintain a clean store, support the Preloved Pros Ensure daily discounts are applied correctly according to the discount schedule Maintain adequate store supplies — tagging kits, cleaning supplies, packaging materials Ensure Friday night takedown is completed fully, getting the store ready for Saturday morning setup Manage the Saturday morning seller setup: check-in, booth assignments, tagging support, and making sure all new booths are presentation-ready before doors open Scheduling & Pro Lead Leadership Build and maintain weekly staff schedules and ensure all shifts are covered Manage shift swaps and last-minute call-outs so the floor is never short-staffed Run each shift with clear priorities — your team should always know what needs to happen, who's doing it, and by when Reinforce the standard ask at checkout: "Would you like to book a booth today? I can help show you how!" Financial Operations Charge applicable take down fees before initiating payouts Assemble and submit payroll reports accurately and on time Social Media & Communication Ensure 100 Preloved Picks are posted daily (directly or through your team) Respond to all social media DMs within 1 hour during store hours Respond to all store emails within 24 hours Respond to all Google reviews within 48 hours Team Coaching Provide real-time coaching and feedback to Preloved Pros Address performance issues directly on the floor when they happen Help train new hires on Preloved systems, standards, and culture Escalate persistent performance or personnel concerns to the Area Lead with specific examples Who You Are You've led shifts, managed teams, or supervised daily operations before. You know what it takes to keep a store running smoothly without someone hovering over you. You have high standards for how a store should look and feel. An off-brand hanger, a messy dressing room, a cluttered walkway — these things bother you, and you fix them without being asked. You're a hands-on leader. You don't just assign tasks — you work alongside your team and show them what the standard looks like. You're organized. Schedules, checklists, payouts, supply orders — you keep the operational details from falling through the cracks. You communicate clearly and directly. When something isn't right, you say so — respectfully, but without hesitation. You care about people. You want the team to succeed, the sellers to feel supported, and the shoppers to have a great experience. You're reliable. You show up, you follow through, and your team trusts you because of it. The Scorecard — How We Measure Success Your performance will be measured against these standards: All booths polished daily — items hung, displays organized, signage correct Store cleanliness maintained to Preloved boutique standards at all times Opening and closing checklists completed fully every day 100 Preloved Picks posted daily All social media DMs responded to within 1 hour during store hours All store emails responded to within 24 hours All Google reviews responded to within 48 hours Weekly schedules published at least 7 days in advance All shifts fully staffed with no unplanned gaps Friday night takedown properly completed, getting the store fresh and ready to go for Saturday morning setup Saturday seller setup completed and booths presentation-ready before doors open

Our Core Values Profitable:

We make decisions in the best interest of the company and our sellers' success.

Positive:

Every customer interaction with Preloved is a positive experience.

Proactive:

We actively look for ways to improve the store, the shopper experience, and seller success. Why Preloved Step into a leadership role with real responsibility — not a title upgrade with the same job Be the person who runs the floor, not someone who just fills a shift Join a fast-growing franchise brand that's changing how people think about secondhand shopping Work in a clean, curated, boutique-style environment — not a chaotic thrift store Clear path for growth into store management as Preloved continues to expand How to Apply Submit your resume and a brief note about why this role interests you. We're especially interested in hearing about any experience you have leading a team, managing daily store operations, or holding yourself and others to high standards. You don't need a perfect resume — we're looking for someone who takes pride in how a store runs, leads by example, and doesn't wait to be told what needs to happen.

Pay:

$14.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Professional development assistance

Work Location:

In person