The UPS Store Customer Service

The UPS Store Customer Service The UPS Store #7086 Arlington, VA Job Details Part-time | Full-time $14 - $16 an hour 1 day ago Qualifications Retail customer service procedures Customer relationship building Phone communication Packing Customer service Store opening procedures High school diploma or GED Cash register Customer engagement Payment card processing Phone etiquette Client interaction via phone calls Full Job Description The UPS Store #7086 4532 Lee Highway Arlington, VA 22207 703.685.9174voice 703.685.9169 fax

Job Description SUMMARY:

To ensure a intimate UPS Store experience with each customer by providing efficient and effective service to meet and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Smile. Greet customers and determine how to exceed their expectation. Receive, sort and place mail in mailbox modules accurately. Record all sales transactions on cash register and accurately process cash, check, money orders and credit card transactions. Pack contents for shipping using established procedures and products. Operate Counter Manifest System, Point of Sale and all other software packages. Receive and process packages for courier shipping, including lifting and weighting packages on scale, accessing Manifesting software, generating labels and retrieving from customer's vehicle when requested. Write documents for traces and shipping claims. Witness documents for customers where applicable. Become a notary and notarize customer documents when appropriate and according to the requirements as specified for the State of Virginia. Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product ,informing appropriate personnel of inventory levels for re-ordering supplies ,being informed of product specifics (i.e. Warranties , durability claims, pricing, etc.). Close out of register to include due: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with Company policy and procedure . Operate copiers, fax machines , binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines . General housekeeping duties.

QUALIFICATION REQUIREMENTS

To perform this job successfully , an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge , skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or

Experience:

. 1 - 2 years customer service experience in a retail UPS Store environment. Cash register and computer experience highly desirable.

Language Skills:

Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.

Other Skills and Abilities:

Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate cash register, copiers and complete customer paperwork.

Pay:

$14.00 - $16.00 per hour

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Preferred)

Work Location:

In person