Job Description
View More Jobs Box Office Representative Danville, VA, United States
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission :
"Create the Extraordinary" Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence." Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary Accurately process ticket transactions using the Ticketmaster ticketing system, including sales, exchanges, and refunds. Ensure proper collection of payment and documentation for all guests attending shows. Provide prompt, courteous, and knowledgeable assistance to guests regarding show schedules, seating options, and ticket availability. Resolve ticketing issues efficiently to ensure a seamless guest experience. Collaborate with the casino marketing team to manage the distribution and processing of VIP and complimentary casino tickets. Maintain accurate records of all VIP transactions. Troubleshoot and resolve ticketing discrepancies, technical issues, and guest concerns with professionalism and urgency. Create and maintain a positive working environment Troubleshoot all ticketing issues What You Will Need High School Diploma/GED. Entertainment experience preferred. Excellent customer service and communication skills. Ability to work with the public and enjoy customer interactions. Good speaking voice and quick thinking ability. Ability to work as part of a team and get along with co-workers. Flexibility to work any day of the week and any shift. Well-groomed appearance meeting company standards. Ability to work independently with little supervision. Physical ability to maneuver throughout event areas and stand for long periods. Ability to bend, crouch, stoop, kneel, crawl, twist, and balance when interacting with guests Ability to lift up to 20 pounds. Proficiency in reading, writing, speaking, and understanding English. Tolerance for areas containing secondary smoke. TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 85748 Job Category Entertainment Job Schedule Part time Locations Caesars Virginia
